SRE Tooling & Observability Platform Expert

Job title:SRE Tooling & Observability Platform Expert

• Spain / Barcelona

About the job

Main responsibilities:

• Develop and maintain a comprehensive suite of SRE tools for logging, analyzing, alerting, and monitoring to ensure system reliability and performance.

• Implement and manage configuration and Infrastructure as Code (IaC) solutions to automate and streamline infrastructure provisioning and management processes.

• Design and implement effective incident management strategies and tools to quickly identify, respond to, and resolve system issues.

• Collaborate with engineering teams to integrate SRE tooling into the development and operational lifecycle, enhancing system observability and reliability.

• Continuously evaluate and introduce improvements to the SRE tooling ecosystem, staying ahead of industry trends and best practices and provide expertise and guidance on the use of SRE tools, facilitating knowledge sharing and best practices among team members.

• Participate in the planning and execution of system scalability and reliability initiatives, ensuring the infrastructure can support growing workloads and traffic.

• Partner with Operations team, ensuring they have all the tools needed to be best in class.

About you

Experience:

The ideal candidate for the SRE Tooling Expert position at CHC is someone who not only possesses a deep technical proficiency across a broad spectrum of SRE tooling but also demonstrates a proven track record of applying these skills in a dynamic environment. This individual will have extensive experience in logging, analyzing, alerting, monitoring, and incident management, showcasing their ability to ensure system reliability and performance. With expertise in configuration management and Infrastructure as Code (IaC) practices, the candidate will be adept at using tools such as Terraform, Ansible, or CloudFormation to automate infrastructure provisioning and management, ensuring scalable and efficient operations.

Soft skills: 

• Strong analytical and critical thinking skills, with the ability to develop creative solutions to complex problems.Strategic Thinking - ability to evaluate relevant areas of operation, formulate objectives and set priorities in a contextually relevant way, and develop plans consistent with long-term organizational interests.

• Excellent communication skills, ensuring clear and effective technical information exchange among various stakeholders.

Technical skills:

• Proficiency with logging tools such as ELK (Elasticsearch, Logstash, Kibana), Splunk, Dynatrace or Datadog. Ability to set up comprehensive logging mechanisms, analyze logs for insights, and troubleshoot issues based on log data.

• Experience with alerting tools like Prometheus Alertmanager, Grafana, or PagerDuty. Skilled in configuring alerts based on specific metrics that indicate system health, performance issues, or failures.

• Expertise in implementing monitoring solutions using tools such as Prometheus, Grafana, Nagios, or Zabbix. Ability to monitor system performance, resource usage, and operational health in real-time to ensure reliability and availability.

• Strong background in using IaC tools like Terraform, Ansible, or CloudFormation for automating the provisioning and management of infrastructure. Understanding of configuration management principles and practices to maintain consistency and reliability across environments.

• Knowledge of incident management processes and tools (such as JIRA Service Desk, ServiceNow, or Opsgenie) to efficiently respond to and resolve incidents. Experience in setting up incident response protocols and conducting post-mortem analyses to prevent future occurrences.

• Familiarity with cloud services (AWS, Azure, Google Cloud Platform) and their respective management and monitoring tools. Understanding of how to leverage cloud capabilities for scalable and resilient infrastructure.

• Proficiency in scripting languages (such as Python, Bash, or PowerShell) for automating routine tasks, integrating systems, and enhancing the capabilities of SRE tooling.

• Awareness of security best practices and tools for monitoring security events, conducting vulnerability assessments, and ensuring data protection in line with compliance requirements.

Education:

• A relevant degree in Computer Science, Information Technology, or related fields.

• Certifications in relevant SRE tooling and methodologies are highly desirable.

Languages: 

• Fluency in written and spoken English.