Credit and Collection Management L1-2
Bogotá, Colombia Permanent Posted on Apr. 04, 2025 Closing on Apr. 16, 2025MAIN PURPOSE OF THE JOB
Sanofi Business Services (SBS), one of the 5 pillars of Sanofi’s Business Services organization, is setting up a new captive Business Services centre in Bogota to provide Account-to-Report, integrated Order-to-Cash as well as HR services.
With respect to integrated Order-to-Cash (iO2C) the Business Services centre will be covering the following areas of the process:
Customer Master Data, Pricing & Commercial conditions
Order Management
Credit Management
Collections & Account Receivables management
Cash Application
Claims & Disputes Management
AR Monthly closing and Reporting
The purpose of this role is to:
Deliver collections management services to SBS as per their respective Service Level Agreements (SLAs)
Review Argentina ageing reports, perform collection & dunning, escalate & follow-up actions
Address operational issues and follow through to resolution in an effective and timely manner
Check credit availability and manage blocked sales orders related to Overdue
Deliver operational KPIs and comply with Sanofi policies and guidelines
Participate in continuous improvement initiatives
The Analyst, Collection and Credit Control reports to Collection & Credit Control Team Lead and may be assigned a specific sub-process or geography. He / She works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in countries / regions.
KEY ACCOUNTABILITIES
Operation
Deliver collections management services to SBS for Sanofi entities within SBS perimeter as per their respective Service Level Agreements
Review AR ageing reports
Perform collection & dunning
Determine appropriate escalations & follow-up actions as per defined process
Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility
Check credit availability, manage blocked sales, document the case
Contribute to business and customer collection strategy reviews
Execute in compliance with Sanofi policies and guidelines
Complete all activities as per the global Core Model and operational KPIs
Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user
“In the event that the employee receives notice related to quality complaint for Sanofi portfolio products (including medical devices), he/she shall report it to the Quality Department in accordance with the HUB procedure (DTP), within 1(one) business day from receipt.”
Continous improvement
Identify process improvement opportunities through elimination of redundant activities
Participate in process automation initiatives and ensure seamless adoption and transition
EXPECTED SKILLS
Functional
Broad understanding of Customer Invoice to Cash / Accounts Receivable process and activities (advantageous)
Good business acumen (advantageous)
Strong problem solving, deductive and analytical skills (advantageous)
Technical
Hands-on experience of SAP FI (essential) and other accounts receivable related IT tools (advantageous)
Knowledge of Microsoft Office and expertise of MS Excel (essential)
Interpersonal
Ability to interact with internal and external clients in a professional manner (essential)
Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset (essential)
Good communication skills (advantageous)
Attentive to customer needs and feedback (advantageous)
Leadership
Organized and structured to execute tasks as per deadlines (essential)
Attentive to detail and works with precision (advantageous)
Action oriented, delivery driven, change agent (advantageous)
BACKGROUND AND EXPERIENCE
Graduate degree in accounting, finance or similar
First hands on experience in an accounting & accounts receivable role (advantageous)
Advanced in English (essential)
Knowledge of other European languages (advantageous)
#LI-Hybrid
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