People Services Generalist
Bogotá, Colombia Permanent Date posted Oct. 24, 2024HR People Services Generalist
- Ubicación: Bogotá, Colombia
Acerca del trabajo
Nuestros Hubs son una parte crucial de cómo innovamos, ya que mejora el rendimiento en todos los departamentos de Sanofi y ofrece un trampolín del increíble trabajo que realizamos. Desarrolla tu carrera profesional con nosotros y podrás contribuir a transformar nuestro negocio a la vez que ayudas a cambiar millones de vidas. ¿Listo? Como HR People Services Generalist dentro de nuestro People Services, apoyarás el soporte relacionado con Workday/OneSupport/Learning Support, la auditoría de los datos de los empleados que afectan a la nómina, la comprobación de la funcionalidad de Workday/OneSupport/Learning Suppo, la formación y entrenamientos sobre Workday para todos los empleados nuevos y antiguos, la identificación de oportunidades de eficiencia/automatización, así como la conducir las configuraciones hasta su finalización.
Responsabilidades principales:
- Gestionar el servicio Level 1 desde una perspectiva operativa para el equipo del Bogotá HUB
- Trabajar en la mejora continua del servicio de Level 1 y reducciones en el volumen de casos para L1 y L2/L3 con la mejora del Nivel 0 para todos los empleados. (Creación y mantenimiento de nuevos artículos)
- Asegurar la actualización de las bases de datos de conocimiento y la transferencia de conocimiento.
- Informe de volúmenes y rendimiento de nivel 1
- Ayudar a monitorear los logros de SLA y KPI utilizando las operaciones del modelo central C2R
- Establecer indicadores de gestión para PS Latam
- Participar en proyectos e iniciativas internacionales y locales como focal point de soporte y pruebas.
- Implementar todas las actualizaciones del modelo principal en EMD y C2R
- Llevar a cabo el soporte para las auditorías y gestión organizacional de las estructuras de Workday.
Acerca de ti
- Experiencia: Experiencia como generalista de RH y experiencia dando soporte al empleado a través de tickets y llamadas
- Competencias sociales y habilidades técnicas: Trabajo en equipo, manejo de cliente interno y conocimiento de Workday
- Idiomas: Inglés (mandatorio) y Portugués
¿Por qué elegirnos?
- Descubre un sinfín de oportunidades para hacer crecer tu talento e impulsar tu carrera, ya sea mediante un ascenso o un movimiento lateral, en tu país o a nivel internacional.
- Formarás parte de un equipo intercultural y diverso y teniendo un impacto real en el negocio.
- Podrás disfrutar de políticas de trabajo flexibles, incluido hasta un 50% de trabajo remoto.
- Atención médica privada, seguro de vida y salud, y licencia parental remunerada sin distinción de género.
- Colombia es una de las ubicaciones clave de Sanofi para los nuevos talentos, imprimiendo una gran huella con el HUB de Bogotá y su mejor operación en su clase.
- -México y Argentina desempeñan un papel fundamental en la creación de mejores prácticas e innovación en nuestras 3 plantas de producción de vacunas.
Pursue Progress. Discover Extraordinary
El progreso no se consigue sin personas, personas de diferentes entornos, en diferentes ubicaciones, desempeñando roles diferentes, todas unidas por una sola cosa: el deseo de hacer que los milagros se hagan realidad. Tú puedes ser una de esas personas. Busca el cambio, adopta nuevas ideas y explora todas las oportunidades que podemos ofrecer. Persigamos el progreso. Y descubramos juntos lo extraordinario.
En Sanofi, ofrecemos las mismas oportunidades a todo el mundo, independientemente de su raza, color, ascendencia, religión, sexo, país de origen, orientación sexual, edad, nacionalidad, estado civil, discapacidad o identidad de género.
Mira nuestro vídeo de A por todas y echa un vistazo a nuestras iniciativas sobre la Diversidad, Equidad e Inclusión en Diversity, Equity, and Inclusion In and Beyond the Workplace (sanofi.com).
#LI-LATAM #LI-Hybrid
Pursue progress. Discover extraordinary.
Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com
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Hubs
From Bogota to Budapest, Kuala Lumpur to Hyderabad – it’s your skills that help the Sanofi world go round. With a role in one of our Hubs, you’re right at the heart of our global transformation, as we fearlessly work together to cut the time it gets new treatments to patients. By making the most of your creativity and bringing your unique self you’re supportingyou’ll help others to perform at their best. Let’s make the discoveries that’ll change lives.
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Experience possibility
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What could you achieve? Sign up today and discover our latest opportunities as soon as they’re available.