• Location: Bucharest, Romania
• Title: Customer Engagement Manager- Respiratory
• Hiring Manager: Immunology Medical Lead CSE
• Hybrid
• Job type: Permanent, Full time

About the job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As Customer Engagement Manager within our Immunology Team you’ll implement a compelling, well designed, and well-articulated CE plans based on data analytics and Go-To-Market choices. You will participate in cross countries CE projects and campaigns and you rive customer operation excellence at country level and bring customer insights to shape country strategy.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Key Responsibilities

• Design and drive Multichannel Engagement Strategy:
  • Customer Engagement local strategic and operational plans preparation and execution in constant collaboration with the Medical and Customer Experience teams and CSE MCO Brand Content Leads, as well.
  • Preparation of well-articulated requirements regarding channels (HQ driven and digital alternatives) development to be presented to GTMC department and further channels effective usage with multi-channel approach.
  • Develop or adapt customer/brand value propositions aligned brand/GBU Glocal strategy.
• Project Management
  • Contribute to the CE network and ensure that all programs, resources, and tools are harmonized and at the highest standard of excellence.
  • Define best practice content strategy implementation in respect to positioning and messages delivered by Brand Content teams (Glocal model).
  • KPIs set up & monitoring in cooperation with GTMC with respect to external and internal benchmarks.
• Data-Driven Decision Making
  • Proficiently pull analyses and share data on monthly and quarterly basis to highlight insights and make actionable decisions with Brand Content and Customer Experience teams and across MCO CE network.
  • In cooperation with GTMC dept. undertake ROI analysis on customer engagement strategy in key brands to provide Country Head with recommendations to ensure that all MCE opportunities are well captured/optimized.

About you

Education: University degree (medical field would be an advantage), preferably an additional education in Business Management, Marketing, or related field.

Work Experience:

• Minimum of 2 years’ experience in pharmaceutical field, in an international environment.
• Specialist in Customer Engagement or strong experience around commercial and/or tactical marketing.

• Proven Team/network/community management
• Excellent communication skills, ability to engage people.
• Experience of work in cross-functional teams, high level of collaboration within the team.
• Creativity and focus on finding solutions to achieve results.
• Familiarity with agile working methods and principles.
• Fluency in Romanian and English, both written and spoken.

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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