Customer Facing Effectiveness Specialist
Budapest, HungaryKyiv, Ukraine Permanent Posted on Jan. 14, 2025 Closing on Feb. 17, 2025
- Location: Hungary or Ukraine
- 5-10% of travel expected
- Job type: Permanent
Vision of the Customer Facing Capabilities pillar is the definition of Sanofi-wide best-in-class strategies for training and learning, target and segmentation, incentives, operations planning, performance management, GTM deployment, and administration of all used tools to provide the best support for our field forces, fostering standardization and respecting key particularities of each geography in order to enable impeccable execution and to reach high performance. GTMC will also collaborate closely with Digital to provide consistent global tools and with Procurement to guarantee the leverage of global deals with preferred suppliers. The leaders of each GTMC pillar will have to ensure perfect integration among them.
About the job
As a Customer Facing Effectiveness Specialist:
- You will be a member of Local\MCO Customer Facing Capabilities Team.
- You will continuously work with Country/MCO leaders and field force to deliver the value and insights as true partner in enabling business growth.
- You will foster partnerships and close collaboration between cross-functional teams (i.e. Marketing, Medical, GTMC, Digital, Procurement, P&C, and Finance) and drive structured ways of working between teams to provide maximum value to business teams, field forces, and our external customers.
- You will role model Play-To-Win principles, delivering high performance in the “what’s” and “how’s”.
Main responsibilities:
- Support driving effectiveness of Customer Facing Capabilities and optimal field resources deployment (GTM) cross GBU in alignment with strategic corporate imperatives.
- Support implementation of global policies, internal controls, and process guidance’s to boost standardization and simplification: field activity management, incentives, target setting, customer segmentation and targeting, field design and resource allocation.
- Support tracking of field effectiveness through KPIs and tools.
- Collaborate with other GTMC pillars, Global Process Owners (GPOs) and Digital to avoid any fragmented solution.
- Collaborate for the co-building of transformation programs (e.g. Turing, GenAI, new tools).
- Ensure delivery of best-in-class and best-in-cost support to our businesses and respective field forces.
- Collect key local challenges and bottlenecks.
About you
- Experience:
- Experience working in a Commercial Operations environment, especially in supporting field force operations.
- Project management background.
- Proven delivery of outstanding results.
- Personal Characteristics: High persistency and resilience, hands-on, accountability, creativity, initiative, stress management, learning agility, result orientation, ability to work on one’s own, continuous improvement, listening skills.
- Soft and Technical skills:
- Business: Numerate and with good analytical skills; Ability to prioritize; Financial acumen; Ability to work on their own initiative and make quality decisions; Excellent interpersonal skills to communicate, present, persuade and argument among all GBUs teams and partners; Has well-developed time management skills, mastering in prioritizing tasks and planning own workloads to ensure deadlines and desired results are met.
- Education: Higher education in Business Administration, Finance, Sales Management or a similar field
- Languages: Local language (Hungarian, or Ukrainian, or Greek), excellent knowledge of English language (spoken and written)
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#LI-EUR
Pursue progress. Discover extraordinary.
Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com
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