Request and Disputes Management Senior Analyst (Spanish Speaker)

• Location: Budapest – Sanofi Business Operations, Váci Greens

About the job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As Request and Disputed Management Senior Analyst (Spanish Speaker) within our Order to Cash team, you’ll responsible for managing requests and disputes from customers. Registers the cases in systems and classifies them according to the classification matrix.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities

Registering activities

• Collect and register inquiries, requests, claims, returns from external and internal customers in a timely manner, based on predefined priorities
• Answer customer calls, manage their expectations and positively influence their Customer Experience at Sanofi

As case owner you are responsible to initiate and track until

• Perform a claims/returns policy check, and escalate non-compliant cases to the accountable business contact for decision
• Coordinate with internal or external stakeholders to investigate the cases based on the information gathering during registering process
• Of requests and claims is consistently applied allowing to perform root cause analysis

Requests/Claims resolution

• Select the appropriate resolution process as per request/claim management guidelines, manage subsequent documents, such as credit/debit memo and/or returns/refusals orders
• Ensure approval workflow is followed to obtain relevant approvals

Support Process standardization

• Ensure all local specifics are documented in the DTP, and followed accordingly

About you

Experience

• Experience in Customer service, Order to Cash & /or master data management, contract & commercial conditions management or similar (essential) preferably in Pharma
• Strong problem solving, deductive and analytical skills

Soft and technical skills

• Ability to interact with internal clients in a professional manner
• Self-motivated, well organized, hard-working, detail-minded, clear thinker, quick learner
• Well-inclined towards change and has the ability to work under pressure
• Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset
• Hands-on experience of SAP in S/4HANA preferably
• Knowledge of Microsoft Office and expertise of MS Excel

Languages

• Fluent in English and Spanish

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave
• Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days
• Join a great community & special event (Weekly Yoga/Pilates classes, Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Discover our Code of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document, before applying.

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