Director, Patient Support Services, Marketing (Dermatology, Respiratory and Gastroenterology)

Job Title: Director, Patient Support Services, Marketing (Dermatology, Respiratory and Gastroenterology)

Location: Cambridge, MA

About the Job

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

The Patient Support Services (PSS) team is focused on removing barriers to ensure appropriate patients can access therapy and are supported throughout their treatment journey. We strive to be the best-in-class Patient Services program by delivering unrivaled patient support and exceptional coordination and collaboration across patients, HCPs and internal stakeholders.

The Director of Patient Support Services will lead and support the strategic development and tactical execution for PSS Marketing activities. This role will collaborate closely with cross-functional stakeholders, including Alliance partners, field, commercial and vendor partner teams. The role will lead branding and messaging pull-through for the program to ensure program value is shared and maximized. The candidate must be strategic, highly organized, flexible, and adept at handling multiple projects with cross functional teams and tight deadlines.  This will be a highly visible position interacting with many internal functional groups within Sanofi and external vendors. The position is based in Cambridge and will report to the Senior Director, Patient Support Services.    

Main Responsibilities:

A summary of responsibilities is outlined below, however, the ability to flex and prioritize in response to changing business needs is of the utmost importance.

• Lead the development and execution of the PSP brand identity, messaging, and positioning across all marketing channels

• Develop and execute on HCP and patient tactical plans, ensuring alignment to strategic imperatives and consistency in message

• Manage agency of record for execution of PSS marketing tactics, promotional review approvals and fulfillment

• Lead the Patient Support Services Brand Plan - identifying patient journey pain points, understanding brand priorities and aligning to strategic pillars

• Act as primary liaison with cross-functional teams, including Alliance brand partners, market access, and field teams, to ensure alignment and collaboration on marketing initiatives and business goals

• Lead PSS Advisory Boards to develop critical insights for upcoming potential launches and label expansions

• Conduct PSS quarterly business reviews and field training refreshers to drive awareness and education for the PSP resources and programs

• Manage PSS marketing budget; demonstrating leadership in fiscal responsibility and accurate budget management

• Inspire the team to embrace play to win behaviors in every aspect of their work

• Act as a sponsor and ally for inclusion and diversity in all elements of our business

About You:

Basic Qualifications:

• Bachelor’s degree required

• 8+ years of biotech and/or pharmaceutical industry experience, including marketing and patient support services

• Strong project management experience, especially with large, complex projects

• Strong analytical and problem-solving skills with the agility to work across a diverse range of strategic and operational topics

• Excellent interpersonal, oral and written communication skills, including the ability to synthesize and present complex topics to senior executives

• Collaborative, team player with ability to build and maintain networks across diverse functions and geographies

Preferred Qualifications:

• MBA or other advanced degree preferred

  Specialty care launch experience preferred

Behavioral Competencies:

• Ability to influence, mobilize and manage a complex set of stakeholders without direct authority

• Proven ability to collaborate with team members across various functions

• Customer focus 

• Self-starter

• A demonstrated commitment to innovation

• Willingness to go the “extra mile”

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave.

The salary range for this position is $171,000.00 - $228,000.00 USD Annually. All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the link, www.benefits.sanofiusallwell.com

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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