Analyst - Customer Facing Platforms Commercial and Medical 

Job title: Analyst - Customer Facing Platforms Commercial and Medical

• Location: Hyderabad

About the job

Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level.
Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives.

The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.

Job Summary

Customer Facing CRM & Platforms team aims for:

• Centralize Go-to-Market excellence and operational tasks across Global Business Units (GBUs),
• Standardize best-in-class capabilities with strengthened global support while verticalization of reporting within GTMC from local to global,
• Define clear ways of working and bringing clarity on interfaces with GBUs, Digital, and executional support on commercial operations from Sanofi hubs to optimize process excellence and efficiency.

Main responsibilities:

• Monitor and track internal projects using standard project management principles and quality standards. Ensure milestone achievement, gather regular feedback, and recommend appropriate actions when necessary. Provide coordination and oversight throughout the project lifecycle.
• Assist the OneCRM Team in identifying and pursuing process improvements. Responsibilities include tasks such as creating presentations.
• Pursue and follow up actions to support and achieve business transformation according to business strategy.
• Support the administration of CRM systems by assisting in identifying and suggesting process improvements to enhance hub performance. Help monitor Veeva system performance and provide basic troubleshooting support, including end-to-end user guidance. Examples of processes may include, but are not limited to:
• Provide proper level support to end-users as part of global governance: Troubleshoot technical issues within the CRM platform, in collaboration with Digital department.
• Support process standardization and optimization by assisting in the implementation of standardized processes in alignment with global policies and GxP guidelines. Help identify opportunities to streamline and improve CRM processes to enhance efficiency and effectiveness.
• Data analysis and reporting: Track utilization and engagement KPI’s on tools adoption and share insights with leaders to increase adoption. Extract, analyze and interpret CRM data to provide insights and recommendations for improving customer engagement and sales force effectiveness.          
• Continuous improvement: Stay updated with the latest technologies and industry trends, integrating relevant advancements into Sanofi’s strategy. Lead initiatives to evaluate and implement G-local tools and/or new features that enhance system capabilities.

About you

Work Experience:

• Experience: 2+ years of experience in CRM administration, preferably with expertise in managing Veeva CRM.  Commercial Operations knowledge and desirable experience supporting in-field teams.
• Proven experience in CRM administration, preferably with expertise in managing Veeva CRM.
• Proven delivery of outstanding results.
• Excellent problem-solving skills and attention to detail.
• Ability to leverage networks, influencing and leading projects.
• Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo.
• High persistency and resilience.
• Soft Skill & Technical Skills: Digital mindset, ability to utilize new channels in an effective and impactful way
• An energetic, pro-active, and professional presence
• Business: Numerate and analytical skills; Ability to prioritize; Robust knowledge in Digital, IT and CRM; Financial acumen; Over achievement against set objectives; Ability to work on their own initiative and make quality decisions; Excellent interpersonal skills to communicate, present, persuade and argument among all GBUs teams and partners.
• Leadership: Leads by example and walks the talk; Role models Play-To-Win principles and behaviors: Engages others through active and impactful communication; Demonstrates a high level drive, passion and ambition for high performance; Challenges continuously the status quo; Develops fresh approaches in order to deliver results; Has well-developed time management skills, mastering in prioritizing tasks and planning own workloads to ensure deadlines and desired results are met.
• Networking: Is a strong relationship builder; Seeks out new opportunities; Demonstrates teamworking and shares best practices always; Has experience of successfully leading projects in multicultural environments and in a matrix organization.
• Skilled in IT, Innovation and Digital Trends
• Good knowledge of MS Office / MS Office365
• Strong knowledge in Power BI tool, SQL is an asset
• Proficiency in English, German would be a strong asset
• Field force support background: robust knowledge with tools and platforms of customer facing operations, good experience with SFE subjects, target, segmentation, profiling, in-field teams management.
• Strategic analysis and planning, project management, excellent English language knowledge and skills (written and oral), IT knowledge and skills, proven impactful communication, presentation, persuasion, skills ability to work cross-functionally.
• Experience in having deployed transformational GTM solutions and new customer facing tools implementation
• Education: Graduate/Postgraduate or Advanced degree in areas such as Management/Statistics/Decision Sciences/Engineering/Life Sciences/Business Analytics or related field (e.g., PhD / MBA / Masters)
• Languages: Excellent knowledge in English and strong communication skills – written and spoken 
• Personal Characteristics: Hands-on, accountability, creativity, initiative, high persistence and resilience, stress management, learning agility, result orientation, ability to work on one’s own, continuous improvement, listening skills, empathy to understand the needs of the different businesses within distinct geographies.

Why chose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
• Play an instrumental part in creating best practice within our Go-to-Market Capabilities.