CHC COE - Global Process Excellence Manager

• Job Title: Global Process Excellence Manager
• Location: Hyderabad
• Job Type: Permanent

About the Job

At Opella (a Sanofi Consumer Healthcare Business Unit), we build trusted and loved brands that connect with hundreds of millions of consumers worldwide. Our mission is to enable better self-care for individuals and communities, while also contributing to a healthier planet. We strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view. To achieve this, we need people who can shape the future of our business and help us on our journey to becoming the best fast-moving consumer healthcare company in and for the world.

Our Team

Our Process Office function is part of CHC Strategy, Global Hub & Services and is instrumental in:

• Designing CoE strategies for support functions and building FMCH fit for purpose Core Model & processes.
• Drive process standardization and simplification and build LEAN capabilities.
• Global oversight of risks, controls, audits, and adherence to core model.
• Project Portfolio Management: Continuously enhance Project Portfolio Management capabilities.
• Our scope covers all teams across Global Hubs - Kuala Lumpur (Malaysia), Budapest (Hungary), Barcelona (Spain), Chattanooga (USA) Bogota (Colombia) and Hyderabad (India).

About you

Process Excellence Manager is a key member of Process Office and is responsible to foster a culture of continuous improvement within the organization by providing training and mentoring to employees for smaller process improvement initiatives and strategic process improvement projects. The Process Excellence Manager will work closely with cross-functional teams to drive process optimization, standardization and ensure the effectiveness of process improvements.

This position will directly report to Head of Process Excellence & Risk Management.

Ideal candidate possesses experience in the following areas:

• Continuous Improvement / LEAN
• Project Management
• Change & Stakeholder Management  

Foster a Culture of Continuous Improvement

• Promote the adoption of continuous improvement & LEAN principles.
• Encourage and support employees to identify opportunities for process improvements.
• Educate staff on continuous improvement & LEAN methodologies and best practices based on the centrally defined training programs (Onboarding training, White belt, Yellow belt)
• Work closely with process owners to ensure they create and maintain formal documentation of processes within the organization, detailing each step, responsible parties, required resources, and expected outcomes as the foundation of continuous improvement.
• Provide framework to process owners to ensure that all documentation is up-to-date, accessible, and standardized across the organization.

Mentor Employees with Process Improvement Initiatives

• Collaborate with operational teams to gather insights on process challenges and identify process improvement and automation opportunities, assess feasibility.​
• Track ideas submitted by employees to idea box through their whole lifecycle from initiation to completion and reporting.
• Train employees on Project and Change Management methodologies.
• Provide guidance and mentorship to employees involved in smaller process improvement initiatives.
• Offer support in the use of process improvement tools and techniques, such as Six Sigma and Lean methodologies. Facilitate workshops.
• Implement a governance framework to communicate progress, results, and key learnings to stakeholders at various organizational levels.

Project Portfolio Management for Strategic Projects

• With Leadership identify and prioritize strategic process improvement projects that align with organizational goals.
• Train Strategic Project Managers on the centrally defined Strategic Project Methodology.
• Ensure Strategic Project Methodology is followed in all phases of the strategic projects.
• Assist the Strategic Project Managers in defining and tracking KPIs to measure the success of the project.
• Monitor the progress of projects to ensure they are on track to meet objectives.
• Provide regular updates and reports to Leadership and stakeholders on program status, risks, and performance.

Qualification

• Bachelor's degree
• 10+ years of professional experience
• Certification and strong knowledge of continuous improvement methodologies (e.g., Lean, Six Sigma) and their application
• Project management skills with a track record of successful project delivery
• Effective communication and interpersonal skills with the ability to influence and engage stakeholders at all levels
• Ability to mentor and train staff at all levels
• Proactive, initiative-taker, and ability to work independently and efficiently
• Ability to analyze and understand new processes, identify potential issues, and suggest improvements.
• Comfortable with change and able to adjust to customer needs
• Experience of working in cross cultural international environment
• Languages: Fluent in English