Global Process Senior Analyst – Guided Buying and S2P User & Supplier Experience

Job title: Global Process Senior Analyst – Guided Buying and S2P User & Supplier Experience

• Location: Hyderabad

About the job

At Sanofi we chase the miracles of science to improve people’s lives. We are dedicated to making a positive impact on the lives of the patients and families we serve, and we accomplish our goals through world-class research and with the compassion and commitment of our employees.

As we continue to transform the practice of medicine, the next chapter of Sanofi’s Play to Win strategy will require a focus on delivering transformation and simplification of our core processes, optimizing resource allocation and deployment to fuel business growth and investment in science.

To facilitate this transformation, a new Business Operations Business Unit is being established, bringing together existing business service activities, and driving further expansion of centralized services at scale into a global unit, with a focus on driving simplification, efficiency, and productivity.

This new Business Unit will enable the delivery of best-in-class business support capabilities across the organization, incorporating and engaging disparate teams from across areas such as R&D, M&S, the Corporate Functions and GBUs into new global Service Delivery Towers with initial services spanning Commercial, Finance, Procurement and People & Culture.

Reporting to the Global Process Lead Guided Buying and S2P User & Supplier Experience, the Global Process & Solution Analyst – Guided Buying and S2P User & Supplier Experience plays a critical role in supporting the development, execution, and transformation of Sanofi’s Source to Pay strategy. As Global Process & Solution Analyst, the incumbent will be supporting the design, development, and governance of parts of the S2P process, a key L2 process in the organizations Source to Pay core model. The incumbent is responsible for analysing current processes and identifying improvement initiatives across the organization's global operations. This role involves working closely with regional and local teams and outsourced service provider to identify, develop, and implement best practices that enhance efficiency, quality, and consistency of processes worldwide.

Main responsibilities:

• Tactical Buying & Tail Spend Management, purchasing & procurement, understanding of purchasing process, tactical buying, tail spend management, KPI management; dashboards, visualisation, User supplier experience- Accounts payable, Invoicing.

• Support the implementation and optimization of the Core Model for Tactical Buying and Spot Buy in collaboration with Procurement, Support driving improvement and automation opportunities for Tail Spend Management, support increased usage of preferred & automated buying channels and facilitate S2P process for non-preferred and non-automated purchases, guided buying & S2P end-to-end helpdesk, support the implementation and optimization of Guided Buying services incl. technology enablement, support the definition of the Core Model for triaging of tail spend Purchase Requests with the aim to guide the business towards usage of correct Buying Channels, in collaboration with BPO partner, support to develop an integrated end-to-end helpdesk with Single Entry Point from Procurement to Invoicing and T&E, Provide L3 support and relevant interfaces to Guided Buying part of S2P Helpdesk.

• S2P User & Supplier Experience: Improving user / business and supplier experience on S2P processes, S2P tools and S2P support (e.g. helpdesk), Providing S2P insights, guidance, training material and selected communications to the Procurement and Non-Procurement scope business areas of Sanofi as well as to S2P Solution Partners and S2P Delivery Teams as multiplier of Core Model standardization, Oversight on business & supplier view on S2P tools experience across sub-processes and collaboration with S2P System Owner & GPLs on best integration and simplicity, S2P support for Supplier Contract Audit.

• Connect-to-Resolve: Support from S2P side the continuous development of Connect-to-Resolve (C2R) solutions and being key counterpart to C2R team (e.g. S2P-C2R-Steering Committee), Expert on S2P C2R topics, improving helpdesk, C2R SLA ticket feedback, Customer Satisfaction Surveys etc., Follow-up on pain points and C2R ticket learnings together with BPO partner and GPLs.

• Process Analysis & Documentation: Analyse existing S2P processes to identify inefficiencies, bottlenecks, and areas for improvement, Assist in defining the process and scope of specific S2P sub-processes (level 2), Promote standardized and harmonized ways of working, Assist in the implementation of Core Model deployment in regions and monitor Core Model gaps, Collect and analyse data to monitor process performance and propose changes to Core Model design documents to enhance continuous improvement, compliance, efficiency, and user experience, Contribute to updating desktop procedures and process documentation (e.g., Signavio).

• Technology / Solution: Provide user support for digital solutions and process technologies (e.g., Coupa Module), Propose process and technology standards for the end-to-end process, for review by the Global Process Lead, Identify market trends, benchmarks, and best-in-class solutions. Provide recommendations to improve solution usage, user experience, and automation as part of continuous improvement.

• Continuous Improvement Management: Assist in executing core model improvement initiatives, contribute to project timelines, risks, issues, and escalations, Ensure appropriate documentation is maintained and the continuous improvement process is followed, Inform stakeholders about process changes and benefits, Act with a mindset of continuous improvement and innovation within the organization.

• Performance Reporting: Contribute to the KPI/DQI/metrics definition and propose improvements if required, Support implementation of KPIs in respective regions., Monitor KPI targets and provide alerts to GPL when they arise, Support in the creation of KPIs requiring data expertise in operating field.

About you:

• Experience: Proven experience in Source-to-Pay or Procure-to-Pay process ownership role. Demonstrated experience in process optimization, standardization, and change management. Additional certifications in process improvement methodologies (Lean, Six Sigma) are an advantage. Strong understanding of S2P processes at scale in a global context. Strong leadership and interpersonal skills. Excellent analytical and problem-solving abilities. Strategic thinker with the ability to translate strategy into actionable plans. Effective communicator with the ability to influence to drive adoption of standardized S2P processes.

• Soft skills & Technical skills: SAP, Coupa, PowerBI.

• Education: Bachelor’s or similar degree in business, Supply Chain Management, or a related field.

• Language: Fluent in English (spoken and written).

Why Choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave.