iLearn Business System analyst & Project manager

About the job

The People Services Tech Solutions team is a team of experts that helps Operations through global technologies such as Workday, Appical, Peakon, iLearn (our CSOD LMS).This position is part of the iLearn Operations Support, Processes & Expertise (OSPE) Team (composed of 5 Operations managers) which is covering the iLearn Operations including Learner support tickets (level 2) management, Customers requests related to ilearn Catalog management, technical and complex projects related to iLearn.

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

What you will be doing:

In alignment with our mission, we seek for a passionate & dynamic  “ILearn Business System analyst & Project manager” who will work closely with many different stakeholders (Learning groups representatives (such as Academies), Global Learning COE and functionality team) developing and maintaining good knowledge on how our LMS is configured and used for Sanofi Business purposes in order to best conduct projects (service and process improvement, new perimeters integration, testing).

This role provides an opportunity to work in an international environment, collaborating with diverse business teams, working in a dynamic team, and fully empowered to propose and implement innovative ideas.

Main responsibilities

Stakeholders: Sanofi GBU/GF Learning groups representatives (such as Academies), Global Learning COE, P&C Capabilities team.

Mission statements: Work closely with the CSOD Business owner and Product owner, Develop and maintain good knowledge on how CSOD Learning module is configured and used for Sanofi Business purposes, contribute to the iLearn Roadmap, Contribute to projects (service and process improvement, new perimeters integration, testing…).

Duties & Responsibilities

▪ Act as a Functional Subject Matter Expert Responsibilities include but are not limited to - Participation in CSOD and Sanofi initiated technical projects, evaluation and testing of improvements escalated. Establish documentation for new features (update of GOPs to ensure the functional documentation reflects the implemented changes). Attend community meetings and cascade information to appropriate levels.

▪ Act as a Project manager for complex projects: Work with GBU/GF learning groups representatives on complex projects. Collect the needs, propose adequate solutions and coordinate with vendor (or execute) the system administration activities related.

▪ Act as a POC: Consult and support Business groups once “live” in iLearn Is the primary point of contact for a specific set of GBU/GF learning groups representatives (authorized business requestors of LMS services) and maintains a good knowledge of their organization and learning context and requirements. Provide them consulting (knowledge sharing) and support (run mode activities) in setting, evolving, assigning and monitoring their training offer in iLearn

▪ Participate to the second level of support to learners: Contribute to iLearn Learner support improvement (knowledge base enrichment). Provide support on tickets escalated from Learner Support. 

About you 

Experience, Knowledge, Skills & Abilities

• Expertise in Learning Management System administration, especially CSOD

• Strong knowledge on CSOD technical features

• Strong project management skills

• Strong customer orientation

• Analytical and problem-solving skills

• Rigorous and quality oriented

• Multi-tasking and ability to self-organize and prioritize in a fast-paced environment

• Recognized team player

• Ability to manage multiple stakeholders in a global network and to be remotely managed.

• Solid decision-making skills

• Facilitation and training/coaching capabilities

• Good communication (verbal/written skills)

• Bachelor’s degree in human resources, Business Administration, Information technology or other related fields

•  5+ years of experience in learning processes and system administration.

• Shared services center and vendor management experience.

• Languages: Good command of English language

Pursue progress, discover extraordinary.

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. 

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. 

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!