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Salesforce Business Analyst

Hyderabad, India Permanent Date posted Oct. 10, 2024
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Position Title- Salesforce Business Analyst 
Location: Hyderabad
Job type: Permanent

About the job 

At Sanofi Consumer Healthcare, we have one overarching mission - to work passionately, challenging ourselves and our industry every day, to build a healthier future by helping people, help themselves, bringing “Health in Your Hands”. 

Our teams are building trusted & loved brands that connect with hundreds of millions of consumers worldwide, enabling better self-care for individuals and communities, while also contributing to a healthier planet. To fulfill this mission, we are embarking our consumers, our customers, healthcare professionals, and our employees in this journey because this is what will make us become the “Best Fast-Moving Consumer Healthcare (FMCH) Company In & For the World”. 

We strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view. 

To achieve this, we need strong talent who will help us shape the future of our Consumer Healthcare business and challenge our industry. At Sanofi Consumer Healthcare, we aspire to create a work environment where people can thrive, grow, and be at their best every day. Our priority is working with integrity to improve the health and well-being of people and communities where we operate, working towards making a positive impact in the world. 

Job Description:

As a Salesforce Business Analyst, you will play a pivotal role in translating business requirements into effective Salesforce solutions. You'll work closely with stakeholders to understand their needs, analyze business processes, and collaborate with the technical team to ensure the successful implementation of Salesforce projects that drive business value and user adoption.

Responsibilities:

Gather and document business requirements for Salesforce projects
Analyze current business processes and identify areas for improvement
Create detailed functional specifications and user stories
Facilitate workshops and meetings with stakeholders to elicit requirements
Collaborate with developers and architects to ensure proper solution design
Develop and maintain process maps, workflows, and other documentation
Conduct gap analysis between business needs and Salesforce capabilities
Support user acceptance testing and provide training to end-users
Monitor project progress and communicate status to stakeholders
Assist in change management and user adoption strategies

Required Qualifications and Background:

•5+ years of experience as a Business Analyst in Salesforce projects
Salesforce Certified Administrator certification
Strong understanding of Salesforce platform capabilities and limitations
Experience with Salesforce Sales Cloud, Service Cloud, Marketing Cloud and B2B Commerce
Familiarity with Agile methodologies and project management tools
Knowledge of business process modeling techniques and tools
Understanding of data modeling and database concepts
Experience in requirements gathering and documentation

Knowledge, Skills, and Abilities Required:

Excellent analytical and problem-solving skills
Strong communication and interpersonal abilities
Ability to translate complex business needs into clear requirements
Proficiency in creating process flows, wireframes, and mockups
Stakeholder management and facilitation skills
Attention to detail and commitment to quality
Adaptability to changing project requirements and priorities

Pursue progress. Discover extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com

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Hubs

From Bogota to Budapest, Kuala Lumpur to Hyderabad – it’s your skills that help the Sanofi world go round. With a role in one of our Hubs, you’re right at the heart of our global transformation, as we fearlessly work together to cut the time it gets new treatments to patients. By making the most of your creativity and bringing your unique self you’re supportingyou’ll help others to perform at their best. Let’s make the discoveries that’ll change lives.

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Want to join our Global Talent Community? Every Sanofian works on projects that truly make a difference to people’s lives.

What could you achieve? Sign up today and discover our latest opportunities as soon as they’re available.