Solution Lead
Hyderabad, India Permanent Date posted Sep. 13, 2024Job title: Solution Lead
Location: IN / Hyderabad
About the job
This position is part of the Connect to Resolve (C2R) organization, a transversal organization into Sanofi Business Operations. Connect to Resolve (C2R) focus is to seamlessly connect Sanofi employees and third parties with the support teams and resolve their queries, driving customer centricity and user experience.
The team is composed of other Solution Leads, but also Project Managers, Process Leads and of Business Analysts.
Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?
We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?
Major Responsibilities
Define the tool/platform strategy, in collaboration with DIGITAL teams, and in alignment with the Process leads and service teams. Scope of tools today:
AI/GenAI solutions: IBM Watson, GPT solutions under investigation
Service Management solutions: ServiceNow HRSD module, Telephony Call Center solutions,
Reporting solutions: Snowflake, PowerBI, Survey tools under investigation
Take accountability on tool/platform lifecycle and performance.
Lead or contribute to projects
Guide the teams on the rights solutions and support on the implementation each time your expertise is required.
About you
Experience: From Business Organization/have worked in collaboration with and with focus on delivery
Engineer/Architect/Consultant background with successful implementations of AI/GenAI, Service Management solutions and Reporting solutions.
Soft skills: Well organized: structure, prioritize and meet deadlines. High level of interpersonal/communication skills with an ability to communicate and present on different levels in the organization. Effective business partnering and customer relations management.
Strategic thinking
Technical skills: Advanced in MS Office
Advanced in ServiceNow HR module. Advanced in Snowflake and PowerBI. Advanced in AI and GenAI tools.
Advanced in Project management methodologies. Advanced in Service Management principles/frameworks.
Advanced in Data privacy principles.
Basic knowledge in LEAN, Design Thinking, and Continuous Improvement frameworks. Basic knowledge in Data and process modelling
Education: Any Graduation/ Post Graduation in Engineering / Architect
Languages: English (fluent)
Why choose us?
Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
Pursue progress. Discover extraordinary.
Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com
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Hubs
From Bogota to Budapest, Kuala Lumpur to Hyderabad – it’s your skills that help the Sanofi world go round. With a role in one of our Hubs, you’re right at the heart of our global transformation, as we fearlessly work together to cut the time it gets new treatments to patients. By making the most of your creativity and bringing your unique self you’re supportingyou’ll help others to perform at their best. Let’s make the discoveries that’ll change lives.
Find out more about this location
Experience possibility
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When you grow, we all grow
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Build a career with purpose
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Bolder, better futures
Change your life. And the lives of millions around the globe. How? By starting a career where you're supported to grow, while having a tangible impact and learning from the best.
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What could we achieve together?
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What could you achieve? Sign up today and discover our latest opportunities as soon as they’re available.