GBS CI2C Global Process & Solutions SME Asia
Kuala Lumpur, Malaysia Permanent Date posted Aug. 27, 2024GBS CI2C Global Process & Solutions SME Asia
- Location: Kuala Lumpur, Malaysia
At Sanofi Consumer Healthcare, we build trusted and loved brands that connect with hundreds of millions of consumers worldwide. Our mission is to enable better self-care for individuals and communities, while also contributing to a healthier planet. We strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view. To achieve this, we need people who can shape the future of our business and help us on our journey to becoming the best fast-moving consumer healthcare company in and for the world.
Role purpose:
Core Model expertise for a set of sub-processes and related controls
Regional support for all process and system related topics including the Continuous Improvement
Key deliverables:
Develops Process Vision, and Objectives along with CI2C GBS Global Process Excellence Lead:
Ensure process enables GBS CI2C strategy
Gather and apply best practice to process
Improve user experience to perform their job more efficiently
Work closely with GPE to ensure solutions are incorporated to core model and standardized globally
Oversee Internal Controls for their respective region as per Core Model. (Hybrid model)
Work together as one team to streamline processes according to Core Model or even improve ways of working.
Ensure KPIs dashboard are working properly for reporting purpose
Lead fit gap sessions in countries to understand ‘as is’ processes set up
Review completeness and quality of local processes documentation (DTPs, LWI, etc.)
Drive standardization of processes and contribute to identify functional and cross functional improvements and harmonization
Contribute to defining future RACI for the processes
Ensure processes levels 1-5 are fully documented and for levels 6-7 the process is documented where it is meaningful to do so
Solutions
Review and refine all change request and enhancements for systems and align with other regions and stakeholder prior to Design Authority.
Coach country managers plus users on eCollect/eCash (Highradius) best practices, training materials.
Raise change requests (RFAS and RFAE) for High radius and respective ERPs
Co-ordinate key-users for requirements gathering and testing
Update eCollect/eCash (Highradius) Playbook on a regular base
Update support model document for eCollect/eCash
Create and maintain basic High radius training for refresher trainings and new joiner trainings
Deliver basic High radius functionality training to new joiners
Report to country heads regularly on Ticket status: In-progress incidents, change requests etc.
Participate in weekly/bi-weekly cadency with technical support teams
Participate in Biweekly meetings with Regional leads (Heads of the processes of each region) to review tickets all Solutions Lead
Participate in Hypercare during the transitions to ensure undelivered defects and change requests are tracked until delivery.
Creation and maintained specific UAM tracker for respective region/systems
Develops and implements Process and Solutions harmonization
Co-define and monitor continuous improvement plan globally together with GPE and GSL
Work with local and country teams to identify improvement opportunities
User Experience support for systems and process
Highlight any Change Management requirements to GPE and GSL
Organize communication and alignment meetings with the stakeholders within SBS and GBS to ensure buy-in and achievement of set goals.
Expected Skills
Functional
Strong process knowledge with ability to redefine processes from end to end to support Business needs
Hands-on knowledge of Customer Invoice to Cash or Order to Cash activities
Strong analytical skills to resolve critical issues and ensure programs stay on track
Strategic thinking and process impact understanding
Strong problem-solving skills
Transversal mindset and ability to work across processes, geographies, languages, cultures, business maturity levels
Technical
Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage)
Advanced proficiency in ERP-SAP preferred. (S4 Hana experience is a plus)
Knowledge and usage of Highradius (desired).
Knowledge of Microsoft Office
Interpersonal
Ability to interact with internal and external clients in a professional manner
Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset
Leadership
Ability to work independently and take ownership of tasks and processes
Ability to organize, prioritize and structure the tasks for oneself and direct reports
Ability to interact with stakeholders in a highly professional manner
Attentive to detail and works with precision
Result oriented, delivery driven, change agent
Leads by example to deliver high quality service, customer satisfaction
Background
A Bachelor of Science degree in Accounting / Finance / Economics or equivalent
3-6 years’ experience in CI2C (Credit Management, Collections, Cash Application and Month Closing) preferably in an international multicultural environment
Team supervision in a shared service environment
Transition experience
Fluency in English is essential, and proficiency in additional Asian languages is advantageous for effective business communication.
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Pursue progress. Discover extraordinary.
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At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com
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