PPLS Team Lead, South Asia

• Position: PPLS Team Lead, South Asia
• Reporting Manager: PPLS Lead, South Asia
• Location: Malaysia, Kuala Lumper

Opella, the Consumer Healthcare business unit of Sanofi, is the purest and third-largest player globally in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market.  

We have an unshakable belief in the power of self-care and the role it can play in creating a healthier society and a healthier planet.

That’s why we want to make self-care as simple as it should be by being consumer-led always, with science at our core. 

Through our unique and balanced portfolio of more than 100 loved brands, including 15 global and local high-growth challengers such as Allegra, Dulcolax and Buscopan, we deliver our mission: helping more than half a billion consumers worldwide take their health in their hands.  

This mission is brought to life by an 11,000-strong team, 13 best-in-class manufacturing sites, and 4 specialized science and innovation development centers. 

We are also proud to be the first major fast-moving consumer healthcare company to achieve B Corp certification. 

Join us on our mission. Health. In your hands.

About the job:

In October 2020, Global Business Services (GBS) was established as a new transversal, multi-disciplinary function. GBS is managing global end-to-end (E2E) processes, ensuring efficiency and effectiveness by using innovative solutions while simplifying and harmonizing the E2E process delivery.

In 2022, Sanofi board confirmed the need of establishing an autonomous GBS organization by extending to a new Service Line: PEOPLE SERVICES (PPLS).

Main responsibilities:

During the first months of joining the People Services team, you will receive Knowledge transfer from their buddy related to the role. This will include sharing documents and work shadowing.

The following details activities will be the main activities of the role, but special projects can be added regularly based upon the evolving priorities of GBS:

• Supervise of the team of Employee Lifecycle and Time to Payroll Country Specialists: workload monitoring, backup allocation, planning for time off covering
• People Management responsibilities: setting and following-up annual goals, supporting the team in creating IDPs, evaluating team performance together with PPLS WE&EE Lead.
• KPI monitoring (monthly) – upwards reporting
• First point of contact for stakeholders and escalations on the country processes: signatures and approvals management
• Handle end to end Employee life cycle activities (Hire, Job Change, Retire, etc.) for Internal and External Workforce.
• Manage Business Process Outsourcing (BPO) vendor(s) when relevant
• Address operational issues with stakeholders
• Support employees' queries and monitoring tickets assignment for the team
• Stakeholder Management: Collaborate with various stakeholders, including P&C, Talent Acquisition, Legal, Compliance, Digital, third-party providers.
• Compliance: Ensure all processes and procedures comply with local, state, and federal laws and regulations.

Transversal

• You will closely work with Employee and External Life Cycle and Time to Payroll Specialists applying our global Core Model
• External Workforce: data management, onboarding and offboarding
• Actively contribute to a great Employee Experience: assist candidates and employees with all the available self-services, assist managers and P&C in their day-to-day administrative tasks
• Responsible for analyzing, developing, and implementing process improvements to ensure accuracy, efficiency, and compliance with regulatory requirements.
• Making sure all process is documented and review on quarterly basis.
• Leading projects and work closely within the team and neighboring function.
• The People Services team is also impacted by business initiatives such as new merger or acquisition, divestiture, new technology, outsourcing projects…

About you:

Experience:

• Experience in Human Resources or customer service or care experience within a shared service environment
• Experience with multicultural organization
• Experience with transformation projects (technical and/or functional)
• Experience with case management application(s)

Soft skills:

• Self-organization skills, prioritizes effectively
• Strong communication and customer services skills
• Capable of handling difficult situations by demonstrating professionalism and confidentiality
• Ability to work with a team to create effective strategies and meet team goals
• Customer oriented mindset

Technical skills:

• General knowledge of Human Resources policies and procedures
• Previous experience with Workday or similar Global HR systems
• Experience with Lean, Six Sigma, or other process improvement methodologies
• Experience in process automation and project implementation

Education:

• BA/ BSc or Equivalent in HR or related discipline

Languages:

• Excellent written and verbal communication skills in English
• Additional language proficiency is advantageous