CHC Customer Care Specialist Mexico
Mexico City, MexicoToluca, Mexico Permanent Date posted Nov. 15, 2024
Puesto: Customer Care Specialist Mexico
Ubicación: Ocoyoacac/Mitikah CDMX
Temporalidad: Indeterminado
Acerca del trabajo
Opella, la unidad de negocios Consumer Healthcare de Sanofi, es el tercer actor más grande a nivel mundial en el mercado de medicamentos de venta libre (OTC) y vitaminas, minerales y suplementos (VMS).
Tenemos una creencia inquebrantable en el poder del autocuidado y el papel que puede desempeñar en la creación de una sociedad y un planeta más sanos.
Es por eso que queremos que el cuidado personal sea tan simple como debería ser, siempre liderados por el consumidor y con la ciencia en nuestro centro.
A través de nuestra cartera única y equilibrada de más de 100 marcas apreciadas, incluidos 15 rivales globales y locales de alto crecimiento como Allegra, Dulcolax y Buscopan, cumplimos nuestra misión: ayudar a más de 500 millones de consumidores en todo el mundo a tomar el control de su salud.
Esta misión se hace realidad gracias a un equipo de 11 000 personas, 13 sitios de fabricación de primer nivel y 4 centros especializados de desarrollo de ciencia e innovación.
También estamos orgullosos de ser la primera importante empresa de atención médica para el consumidor de rápido crecimiento en lograr la certificación B Corp.
Únase a nosotros en nuestra misión. Salud. En tus manos.
Propósito del rol:
El Analista/Especialista en Colaboración con el Cliente ejecuta a nivel de Cliente/Clúster de Clientes las acciones necesarias, de acuerdo con las funciones de Comercio y Nivel de Servicio, para optimizar los flujos del proceso logístico de producto, e información hacia y desde el punto de venta/punto de dispensación para aumentar las Ventas Netas (mejora del Servicio) y optimiza los costos totales de la cadena de suministro en los clientes designados a través de la creación conjunta de valor
Responsabilidades:
- Aumentar el volumen de Sanofi mediante el aumento de la disponibilidad de existencias en el punto de venta/punto de dispensación
- Velocidad de comercialización: despliegue rápidamente de lanzamientos de productos y logística a través de los sistemas de los clientes a los consumidores/pacientes
- Optimización de la Cadena de Suministro reduciendo los costes logísticos de principio a fin y digitalizando la cadena de valor.
Acerca de ti
Experiencia previa:
Experiencia en el proceso de Order to Cash
Experiencia en generar planes de colaboración de ventas e inventario con los clientes
Experiencia en sistemas ERP (SAP)
Educación: titulo indispensable en Ingenieria Industrial, Logistica, Comercio o Administración
Idiomas Inglés Intermedio
¿Por qué elegirnos?
· Dar vida a los milagros de la ciencia
· Descubrir infinitas oportunidades para hacer crecer su talento e impulsar su carrera, ya sea a través de un ascenso o un traslado internacional
· Disfrute de un paquete de recompensas bien diseñado que reconoce su contribución y amplifica su impacto.
. Pursue Progress. Discover Extraordinary
El progreso no se consigue sin personas, personas de diferentes entornos, en diferentes ubicaciones, desempeñando roles diferentes, todas unidas por una sola cosa: el deseo de hacer que los milagros se hagan realidad. Tú puedes ser una de esas personas. Busca el cambio, adopta nuevas ideas y explora todas las oportunidades que podemos ofrecer. Persigamos el progreso. Y descubramos juntos lo extraordinario.
En Sanofi, ofrecemos las mismas oportunidades a todo el mundo, independientemente de su raza, color, ascendencia, religión, sexo, país de origen, orientación sexual, edad, nacionalidad, estado civil, discapacidad o identidad de género.
Mira nuestro vídeo de A por todas y echa un vistazo a nuestras iniciativas sobre la Diversidad, Equidad e Inclusión en Diversity, Equity, and Inclusion In and Beyond the Workplace (sanofi.com).
Join us on our mission. Health. In your hands.
Pursue progress. Discover extraordinary.
Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com
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Developing
our talent
We believe better is out there – and that extends to how we support people. Our People Strategy prioritizes inclusivity, transparency, and efficiency in talent development. It’s allowed us to chart personalized plans to keep employees and managers on the same page when it comes to training and succession planning. From upskilling to mentorship, we prepare our teams with the resources they need to pursue progress.
Find out more about this location
Experience possibility
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When you grow, we all grow
We strive to support your whole self with thoughtfully crafted rewards that benefit you physically, financially, mentally and socially. Whatever your role, you'll thrive in our inclusive teams.
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Build a career with purpose
Bring your passion to your role and impact millions of people around the world. You're in the driver's seat – just set your goals, and we'll provide the training and support that will get you there.
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Bolder, better futures
Change your life. And the lives of millions around the globe. How? By starting a career where you're supported to grow, while having a tangible impact and learning from the best.
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Our locations
We're in 60+ countries, all pulling together to define the future of healthcare. Wherever you work, you'll develop your career alongside experts, using technology to chase bigger breakthroughs.
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Sanofi Stories
At Sanofi every voice matters. Get to know the talented Sanofians shaping our future and pushing us toward our ambitious goals.
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Sanofi at Cambridge Crossing
Dubbed Sanofi at Cambridge Crossing, our new state-of-the-art facility will create an innovation hub promoting close collaboration and integration among business units. Join us and become part of a team dedicated to chasing the miracles of science that improve people’s lives.
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Why Sanofi
Get access to the tools, training, and support to reach your goals. By fulfilling your potential, you’ll help us achieve our aim of halving the time from discovery to therapy.
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Our people & culture
We're the first in Pharma to have a DE&I board. We also have Employee Resource Groups that create spaces for every Sanofian to be heard. Your voice matters – use it to shape our future.
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Sanofi's Postdoctoral Program
Designed for high-caliber Ph.D. graduates, Sanofi's Postdoctoral Program helps you advance your scientific career in a state-of-the-art environment.
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Physician Careers at Sanofi
At Sanofi, physicians like you have the opportunity to collaborate on new ideas and challenge established thinking. Learn about Physician careers here.
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AI Centre of Excellence
The AI Centre of Excellence at Sanofi is a unique data-driven team based in Downtown Toronto. We pride ourselves on being data-obsessed and highly focused on using state-of-the-art technologies to drive global impact.
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Cambridge Crossing
We're bringing together 2,500 people from across our organization — R&D, Medical, Commercial and Global colleagues all working to realize the power of collaboration.
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Innovation in Action
Our flexible lab of the future will transform how we conduct research, while our innovation center will be fully integrated with existing R&D locations.
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Sustainable and Green
Our new facility was built to minimize the environmental impact — helping protect our planet and people. Using resources efficiently, we're providing greener, healthier workspaces.
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Sanofi’s AI Centre of Excellence in Toronto
The Centre is focused on using leading technologies to develop world-class data and artificial intelligence (AI) products to create value for the health sector.
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Ama
Ama puts her project management techniques and ServiceNow knowledge to use to help advance Sanofi’s Digital Data operating model. Learn how our team connects data and AI to do what’s never been done before.
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Sanofi Canada's Philanthropic Efforts
By chasing the miracles of science to improve people’s lives, we surprise ourselves with what we can achieve. Our team is humbled by the impact our efforts make.
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Emmanuel
Emmanuel, Head of the Sanofi Digital Accelerator, shares how his team builds digital solutions that enable patients to receive new treatments to help improve their lives.
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Dimitrije
Dimitrije shares insights into the work carried out by the AI Centre of Excellence in Toronto.
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Ziv
Read Ziv's first-hand account describing the reasons he chose to join Sanofi – and many of the reasons why he now chooses to stay.
What could we achieve together?
Want to join our Global Talent Community? Every Sanofian works on projects that truly make a difference to people’s lives.
What could you achieve? Sign up today and discover our latest opportunities as soon as they’re available.