Community Outreach and Engagement Manager 

Community Outreach and Engagement Manager 

• Location: Remote, regionally based in São Paulo * (Southeast, Midwest, South Central and Metro Atlantic), Northern Brazil .

About the job

Responsible for developing and maintaining reliable local community relationships across designated therapeutic areas. They are focused on implementing on-site, community-oriented projects, engaging in patient education activities, reducing patient access barriers, and identifying best practices that can be leveraged across the industry to help achieve health equity. They will collect and report community-level data and successfully engage in recruitment and retention activities at Sanofi-sponsored trial sites.

The community outreach and engagement manager will advance health equity, support diverse and socially underserved populations in collaboration with internal and external partners.

Main responsibilities:

Region-specific community awareness, outreach, and engagement strategy: proactively plan region-specific community engagement strategy in collaboration with DICT, CSU and strategic vendors, based on emerging indications and studies. Responsible for understanding the local ecosystem and developing tailored solutions to address the community's most pressing needs. Goals include:

Develop a strategic territory business plan that increase community engagement and awareness and contribute to patient recruitment activities.

Develop strong working relationships with KOLs and all other specialists in assigned geography as well as office staff and other important health care personnel, community organizations, trusted messengers and key patient advocacy support groups.

Plan, organize, and execute local community engagement programs in partnership with internal/external stakeholders.

Identification and engagement of trusted messengers/local ambassadors and potential investigators.

Direct community feedback, focus groups and surveys.

Community engagement implementation, event planning and hosting: strategically plan, and host virtual and in-person events to foster relationships among local community members and contribute to positive wellness outcomes. Planning includes venue search, prep, and outreach to confirm attendance.

Build and maintain robust relationships with new and existing sites and investigators: develop meaningful connections with relevant site stakeholders to support productive interactions between patients, sites, Sanofi and the community. Goals include:

Early site engagement and identification before a clinical trial – completion of a site profile assessment

Investigator advocacy in alignment with Sanofi’s priorities to identify new sites.

Involvement in processes that influence clinical trial operational performance.

Boost digital and DICT implementation.

Collate, prioritize, and recommend site-focused solutions.

Vendor and Patient Advocacy Group coordination: collaborate with Sanofi Community Alliance Network (SCAN) vendors, patient advocacy groups, and other strategic partners to launch local events and activities.

Support the implementation of R&R at the local level: work closely with Sanofi stakeholders to support sites in the identification of potential study participants through boots-on-the-ground and in-office recruitment. Site issue escalation: support monitoring teams in issue communication and resolution with sites to improve operational quality and proactively identify site resource/infrastructure gaps.

Best practices and lessons learned: act as the local liaison and subject matter expert on clinical trial optimization based on community feedback. Collaborate proactively with all stakeholders and ensure insights/best practices gained are documented, communicated and lessons learned are shared to reduce repeated operational complexities.

Maintain knowledge of and comply with the principles of Ethics and Integrity, Sanofi policies and codes of conduct that regulate the pharmaceutical market.

Comply with and promote Sanofi Health, Safety and Environment (HSE) policies, with the aim of preventing accidents, avoiding health risks, promoting employee well-being and reducing environmental impacts resulting from the execution of work activities.

Support Sanofi Diversity & Inclusion strategy and initiatives to ensure all employees and partners are treated with respect and receive equal opportunities.

About you

Knowledge and Skills Requirement 

• Basic Clinical Development Process skills
• Advanced Problem-Solving skills
• Advanced Project Management skills
• Intermediate Change Management skills
• Advanced Emotional Intelligence/ATL (Play2Win)
• Advanced Interpersonal & Relationship Management skills
• Intermediate Risk Management skills
• Basic Medical/Scientific Background – TA/Disease Knowledge skills
• Basic Data Analytics (& Digital) skills
• Intermediate Business Acumen (Business Sense)
• Intermediate Develop People & Lead Teams

Formal Education and/or Experience Required:

Bachelor’s Degree required, plus relevant combination of training and solid experience ’  in community outreach and public relations, preferably in a healthcare setting. Must be proactive, organized and compassionate. Excellent interpersonal, oral, and written communication skills required. Ability to work independently and/or in a team setting.

• Broad understanding of the healthcare environment, decision making processes & market trends with a proven track record of accessing decision makers
• Strong business acumen, strategic, critical thinking/problem solving and innovative thinking capabilities.
• Ability to navigate a hybrid environment.
• Can dynamically adjust priorities due to changing circumstances.
• An agile learner who is comfortable operating in complex environments
• Experience with omnichannel approaches and can execute customer engagement through appropriate channels using insights.
• Demonstrated ability to use data and data analytics by unearthing valuable insights from data that can help lead to new solutions.
• Demonstrate a passion and learning aptitude for science and is proactive in strengthening knowledge related to disease-state, treatment options and healthcare trends.
• The ability to execute tactical initiatives, provide ongoing feedback, and prioritize multiple products.
• Self-directed and organized with excellent execution and planning skills.
• Excellent communication skills both written and oral
• Must possess valid driver’s license, be eligible for insurance coverage and must be able to safely operate a vehicle.

• Languages: Fluent English and Portuguese

Why choose us?

• By starting a career where you’re supported to grow, while having a tangible impact and learning from the best.
• Wherever you work, you’ll develop your career alongside experts using technology to chase bigger breakthroughs
• …At Sanofi, your voice matters – use it to shape our future
• …We are committed to health bodies, healthy minds, healthy financials, and a healthy working culture for all Sanofians
• …In this role, we will build together, because its not just what we do at Sanofi, but the way we do it. You will have the chance to innovate and drive meaningful impact in local communities.
• …Our commitment to diversity in clinical trials, clinical research, and advancing health equity is at the forefront of everything we do. Come join this team to be a part of transforming clinical trials to make them more accessible for all people.
• We are partnering with communities and patients to overcome barriers to trial participation faced by historically underrepresented populations.

“I personally consider myself fortunate to work with some incredible trailblazers at Sanofi who are shaping a better, more inclusive future for patients. I can’t wait to welcome you to this incredible community! ”
Kasey Boynton, Sr. Director, Global Operations and Community Partnerships Lead

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Attention to the Phrases Below

*Always aimed at the safety and well-being of our employees, proof of COVID-19 vaccination is an essential item for all employees, being present on the list of admission documents.

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