E-Commerce Key Account Manager

R2779484 - eCommerce Senior Key Account Manager, CHC Korea

• ​​Location: Seoul, Korea
• Remote working environment / Work at office when required
• Job type: Permanent

About the job

At Opella Healthcare, we have one overarching mission - to work passionately, challenging ourselves and our industry every day, to build a healthier future by helping people, help themselves, bringing “Health in Your Hands”.

Our teams are building trusted & loved brands that connect with hundreds of millions of consumers worldwide, enabling better self-care for individuals and communities, while also contributing to a healthier planet. To fulfill this mission, we are embarking our consumers, our customers, healthcare professionals, and our employees in this journey because this is what will make us become the “Best Fast-Moving Consumer Healthcare (FMCH) Company In & For the World”.

We strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view.

To achieve this, we need strong talent who will help us shape the future of our Consumer Healthcare business and challenge our industry. At Sanofi Consumer Healthcare, we aspire to create a work environment where people can thrive, grow, and be at their best every day. Our priority is working with integrity to improve the health and well-being of people and communities where we operate, working towards making a positive impact in the world.

eCommerce Senior Key Account Manager responsible for eCommerce channel will help Korea CHC to meet its objectives of building a sustainable business growth through end-to-end customer business development. eCommerce Senior Key Account manager will be responsible for developing customer business in pure player (Coupang)and distributor via in-depth customer understanding.

• Working with customer to develop customer sales plan and to execute it with operational excellence.
• Develop business plan link to channel/company plan
• Managing the promotion budget efficiently.
• Collaborate with internal function
• eCommerce Senior Key Account Manager will work closely with CHC team in Trade Marketing, Marketing and Sales, supply chain, finance as well as collaboration with internal key stakeholders for seamless execution.

Our Team:

eCommerce team is the most crucial team driving the growth of the Korean business. Unlike other teams, it is a well-structured unit that encompasses Performance Marketing, Trade Marketing, and Sales. Given its importance and the scale of revenue it generates, it is classified as a key market on a global level as well.

Main responsibilities:

Build the business with customer/channel

• Plan eCommerce sales strategy to achieve sales target mainly focusing at Coupang and distributor
• Work on scaling business through paid marketing channels and improve performance through analytic-driven approach.
• Develop joint business plans and create strong relationships with the customer to deliver company objectives (Sales fundamentals / Sales / Budget / Market share / NPD)
• Develop annual business plan, including promotional events, and execute it with customer engagement.
• Lead the customer for annual contract to achieve sustainable growth.
• Assortment and stock management working with SCM and external partners.
• Develop and implement by account specific promotion plan with customers and internal team
• Create a positive Consumer Impression on CHC brands by working with customer while taking a risk under market situation with courage.
• Maximize the budget to archive the customer / channel financial objectives.
• Maintain appropriate internal controls to ensure the company's assets are safeguarded.
• Manage all details related to the day-to-day business from forecasting, delivery to analysis.
• Deliver superior in-store presence in all sales fundamentals to the customers.
• Develop personal capability and coach others in his/her expertise to drive business results and build the organization's capability.

About you

• Bachelor’s degree
• At least +/- 10 years of sales or eCommerce experiences in Fast Moving Consumer Goods (FMCG), +/- 5 years of eCommerce experience is preferred
• Consumer Health Care (CHC) industry with comprehensive understanding of customer
• Direct business model handling with e-retailers
• Customer Business Planning (JBP/ Promotion/ Budget management / Forecasting) and analytic skill 
• Execute plan to customers with excellence
• Strong communication Skill: Communication w/ internal & external cross-functions to make sure tasks & items are aligned and achieved in timely manner
• High drive for Result:  Execute plans with excellence to deliver sales and share gaining
• Adaptable to a fast-paced, high-growth, changing environment
• Strong ethics and decision-making skills
• Excellent interpersonal and communication skills
• Externally focused and customer orientated
• Personally mature, able to deal effectively with complex issues and manage conflicts
• Highly self-organized and accurate with documents
• Self-motivated, proactive, positive, mature team-player
• Good verbal & written communication skill both in Korean & English
• Excellent knowledge of MS Office

Pursue progress, discover extraordinary!

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!