SCBU-Marketing Manager, Patient Experience Strategy-Shanghai

About the Job

We are a global leader in innovative pharmaceuticals and healthcare products, we “chase the miracles of science to improve people’s lives”. With a global footprint in more than 100 countries, we are dedicated to transforming healthcare practices, and making the impossible possible. We provide people across the world with potentially life-changing healthcare solutions and vaccines against deadly diseases, while placing sustainability and social responsibilities at the heart of our ambitious strategy.

China market has been playing an important role in driving Sanofi’s growth. As one of the first multinational companies to enter China after the reform and opening up, Sanofi established an office in China in 1982 and has been deeply involved in China for 40 years. We now have 12 multi-model offices, 3 manufacturing sites, 4 R&D sites and 1 digital innovation center in China, with diversified businesses covering pharmaceuticals, human vaccines and consumer healthcare.

By 2025, we will continuously introduce at least 25 innovative drugs and vaccines for Chinese people as the comprehensive support for the “Healthy China 2030”. Our high-quality medications and vaccinations address seven of China's top ten causes of death. Sanofi is working with China to transform healthcare practices for the benefit of more Chinese people and create better lives for our partners, communities and employees.

At Sanofi, a Top Employer in China in 2021&2022, we advocate continuous exploration and the pursuit of changes to make a difference by doing the right thing.

Key Responsibility

Be responsible for Patient experience strategy

• Champions and ensures in-depth understanding of the patient pathway and “pain points” across Dupixent indications at national level to prioritize account level
• Leads the understanding and construction of in-depth patient pathways for Dupixent priority indications, ensuring customer and patient “pain points” relating to patient activation, support and retention are fully assessed and understood
• Collaborates with cross functional stakeholders to utilise multiple sources of information that create actionable insight along the patient pathway 
• Collaborates to ensure the opportunities for growth within the pathway are prioritised and a clear patient pathway strategy is developed which is aligned to the overall Dupixent growth strategy. 
• Clear identification of the priority areas where we go “all in“, to drive growth and deliver excellent customer and patient experience and outcomes.
• Effectively matches Digital Health and service solutions to address customer and patient “pain points” within the patient pathway at national and priority account level.

About You

• Working Experience:
• At least 7+ years experience in the pharmaceutical industry, or consulting firm with extensive health care experience
• Retail/Patient program execution execution is desired
• Experience in multinational company is must
• Experience in patient support program, multi-channel patient solution experience is desired
• Transversal Skills：Excellent communication and interpersonal skills
• Functional Skills: Championing People，Growth Mindset，Obsessive Execution
• Educational background: Bachelor degree or above (major in medicine, public health or marketing is preferred)
• Language requirements: Proficiency in English and fluent Mandarin

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com