Customer Engagement Manager, Type 2 , Israel
Yaqum, Israel Permanent Date posted Oct. 01, 2024- Location: Yakum, Israel
- Hybrid
- Permanent, Full-time
About the job
Ready to push the limits of what’s possible? Join Sanofi in one of corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As Customer Engagement Team within our Israel team you’ll design and drive multichannel engagement strategy, manage projects and make data-driven decision .
We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.
Job purpose
- Embed transformation of the Go-To-Customer model to an agile, sustainable, and flexible model for the country aligned with CSE MCO Go-To-market transformation vision.
- Develop promotional activities cross indication aligned with product’s goals to solidify the concept of type 2 inflammation
- Contribute to design patient & customer engagement plans and implement with key focus on specific customer activation strategy, personas, customer & patient journeys, digital channels assessment, action plan per channel. Map out the end-to-end customer journey with various touchpoints/customer interactions including pre-and post-engagement follow up.
- Implement the country long-term strategy to achieve excellence in Multichannel Engagement (MCE) activities and take the necessary steps to implement a strong MCE, in permanent collaboration with marketing, customer experience, medical and key support functions (Digital, GTMC, Legal, Ethics & Business Integrity, Regulatory Affairs).
- Develop a strong Customer Engagement (CE) network within the Country by sharing and supporting the implementation of best practices.
- Ensure Immunology team members (CE, Commercial lead, sales reps) are equipped with necessary knowledge and tools related to Customer engagement, multi-channel activities.
- Participate in cross country , regional projects.
About you
Education
- University degree (medical field would be an advantage), preferably an additional education in Business Management, Marketing or related field.
Experience and Skills
- Minimum of 2 years’ experience in pharmaceutical or FMCG industry or marketing field, in an international environment.
- Specialist in Customer Engagement or strong experience around commercial and/or tactical marketing.
- Proven Team/network/community management
- Experience of work in cross-functional teams, high level of collaboration within the team.
- Creativity and focus on finding solutions to achieve results.
- Familiarity with agile working methods and principless
- Excellent communication skills, ability to engage people.
- Fluency in Hebrew and English, both written and spoken.
- Marketing knowledge, strategic analysis and planning, project management, , IT knowledge and skills (Outlook, Word, Excel, PowerPoint),communication, presentation skills, persuasion, ability to work cross-functionally.
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
#LI-EUR
Pursue progress. Discover extraordinary.
Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com
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