• Location: Budapest, Hungary

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?

We’re an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Looking to launch your career at the cutting edge of healthcare? Join Sanofi for a chance to develop with mentoring and guidance from inspirational leaders while helping to make an impact on the lives of countless people worldwide.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities

• Collect and register inquiries, requests, claims, returns from external and internal customers in a timely manner, based on predefined priorities

• Manage incoming customer calls and monitor new cases coming via email

• Aim for “first call resolution” practice especially for requests

• Classify and Assign cases to the responsible resolution team/colleagues if first call resolution is not possible

• Support request/claim resolution process with additional data gathering and communication

• Monitor operational reports, follow-up on all requests and claims to secure resolution and communication to customer ed on templates

About you

Experience

•  At least 0.5-1 years´ experience in Customer service in contact with the customers or similar (essential) preferably in Pharma 

• Experience in call centers resolving customers issues (advantageous)

Hard and Soft Skills

• Understanding of order to cash overall processes

• Team player, able to work collaboratively with other Teams (essential)

• Organized and structured to execute tasks as per deadlines

• Attentive to details and works with precision

• Hands-on experience of Salesforces Service Cloud(essential) & SAP in S4 Hana preferred

• Knowledge of Microsoft Office and expertise of MS Excel (essential)

• Strong problem solving, deductive and analytical skills (advantageous) 

• Organized, attention to detail, good communication skills (essential)

• Ability to interact with customers in a professional manner (essential)

• Is self-motivated, well organized, hard-working, detail-minded, clear thinker, quick learner

• Well-inclined towards change and has the ability to work under pressure

Education

• Ongoing university studies (active student status)

• Min. 30 hour availability/week

Languages

• Excellent English and Spanish written and verbal, other European languages is a plus

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave

• Play an instrumental part in creating best practice within our Sales Order Management Team

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