
Senior Analyst
Budapest, Hungary Regular Posted on Sep. 09, 2025 Closing on Oct. 10, 2025Location: Budapest, Hungary
Job type: Permanent, Full-time, Hybrid
About the job
Sanofi Business Operations is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&D, Data & Digital functions. Sanofi Business Operations strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations in Sanofi, globally.
The company is focused on accelerating development to deliver breakthrough medicines and vaccines to patients, delivering excellence though Diversity.
Sanofi operates in 90 countries with 91 000 employees worldwide, working in 59 manufacturing and 20 Research & Development (R&D) sites. In 2022 business net income was €10.3 Billion, delivered by 4 Global Business Units: Specialty care, Consumer Healthcare, Vaccines & General Medicines.
Sanofi covers major therapeutic areas, including immunology, cardiovascular, diabetes, oncology, rare diseases, etc.
This position is part of the Service Excellence, a transversal organization into Sanofi Business Operations. Service Excellence focus is to seamlessly connect Sanofi employees and third parties with the support teams and resolve their queries, driving customer centricity and user experience.
The Senior Analyst supports service lines in maintaining effective service management practices. This role works collaboratively with service teams to ensure consistent service delivery, process adherence, and continuous improvement leveraging data, insights and methodologies.
Key Responsibilities:
• Monitor service performance metrics and KPIs, generating regular reports and analyzing trends
• Collect and analyze customer feedback to identify improvement opportunities and service gaps
• Guide service lines in establishing effective service management practices and prioritizing improvements
• Ensure adherence to service quality standards through routine checks and reporting
• Develop training materials and deliver sessions on service management practices
• Participate in and support continuous improvement initiatives, documenting best practices
• Assist in implementing and validating process improvements and service enhancements
About you
Experience and skills:
3+ years of experience in service management, customer support, or related fields
Experience working with service management tools and processes
Familiarity with service management frameworks
Experience in a global, cross-functional environment preferred
Experience in a business domain preferred
Strong communication skills with ability to explain processes clearly
Team-oriented with collaborative approach to problem-solving
Detail-oriented with good organizational skills
Customer-focused mindset
Adaptable to changing priorities and requirements
Advanced in data analytics and performance measurement
Advanced in service management systems and practices
Proficient in MS Office, particularly Excel and PowerPoint
Basic understanding of process improvement methodologies
Working knowledge of service management tools (ServiceNow preferred)
Basic understanding of data privacy and information governance
Education:
Bachelor's degree
Languages:
Fluent in English
Why choose us?
Bring the miracles of science to life alongside a supportive, future-focused team
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave
Discover our Code of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document before applying.
#Sanofi
#SanofiCareers
#joinSanofi
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#sscjob
#Sanofi_Budapest_Hub
#Budapest
#LI-EUR
#LI-hybrid
#ServiceExcellence
#BusinessOperations
#ServiceManagement
#DataAnalytics
#CustomerExperience
#ProcessImprovement
#ServiceNow
#GlobalOpportunity
#HealthcareInnovation
#ServiceDelivery
#ContinuousImprovement
#QualityAssurance
#PerformanceMetrics
#ServiceAnalyst
#CrossFunctional
#CustomerCentric
#BreakthroughMedicines
#DiversityInHealthcare
nullPursue Progress. Discover Extraordinary.
Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.
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