
Innovation & Conversational AI Expert
Hyderabad, IndiaBarcelona, Spain
Budapest, Hungary Permanent Posted on Jul. 09, 2025 Closing on Jul. 17, 2025
About the job
We are a passionate team of Digital Risk Advisors (DRA), specializing in the ERP/iSHIFT landscape. Our mission is to drive Digital Risk Management & Compliance to safeguard patient safety and foster the growth of Sanofi. One of our key drivers is to partner with product teams to provide strategic guidance and expertise across multiple risk domains. By assisting teams in navigating the risk and compliance environment, you play a pivotal role in ensuring the safety of both Sanofi and its patients.
Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Risk Advisory Expert – ERP within our [Digital Risk & Compliance], your responsibilities include assisting product teams in the execution of risk profiles, implementing controls, developing risk management and action plans across various risk and compliance areas, and supporting audit, inspection, and assurance activities.
We are seeking an experienced Technical Leader to spearhead our conversational AI / emerging technology initiatives and drive the strategic evolution of our conversational AI capabilities.
This role combines hands-on technical leadership with strategic planning, requiring someone who can architect robust solutions while mentoring development teams.
The successful candidate will serve as the primary technical authority for our chatbot / innovation ecosystem, ensuring platform scalability, reliability, and continuous innovation.
You will work closely with cross-functional teams to translate business requirements into technical solutions and drive the adoption of our platform.
He will also drive continuous innovation across multiple technologies including IBM Watson, GenAI, and LLMs.
Main Responsibilities:
Serve as Technical Lead for the Chatbot platforms, driving architecture decisions and technical strategy
Lead and oversee platform evolutions and improvements for conversational AI systems
Manage of innovative proof-of-concepts and prototypes, using emerging technologies including GenAI and LLMs
Provide technical mentorship and coaching to developers
Act as the escalation point for L2/L3 support teams on complex technical issues
Support technical incubation and team upskilling for transition from POC to project
Evaluate new technologies and frameworks to determine their potential business value
Participate actively in business case creation and technical feasibility assessment
Experience / Knowledge
8+ years of software development experience with at least 3 years in a technical leadership role
Proven track record in AI/Chatbot development (IBM Watson expertise)
Experience with NLP concepts, machine learning techniques, and conversation design principles
Strong expertise in multiple programming languages, particularly Python and JavaScript
Frontend experience with frameworks like Vue.js and React.js
Backend experience with Node.js and cloud platforms (IBM Cloud, AWS, Azure)
Integration expertise (REST API, OData, SOAP protocols, SQL and database management)
Experience with enterprise systems integration (ServiceNow, Concur, Workday, COUPA) is a plus
Experience with AI & ML, LLM, GenAI technologies and applications
Experience with data consolidation and cleaning
Project management capabilities
Professional English proficiency (both written and verbal)
Skills
Excellent communication and leadership abilities
Ability to bridge technical and business requirements
Strong problem-solving and analytical skills
Innovation mindset with practical implementation focus
Qualification
Bachelor's or master's degree in computer science, Software Engineering, Artificial Intelligence or related field
IBM Watson & Cloud Certifications are a plus
Pursue Progress. Discover Extraordinary.
Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com
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Developing
our talent
We believe better is out there – and that extends to how we support people. Our People Strategy prioritizes inclusivity, transparency, and efficiency in talent development. It’s allowed us to chart personalized plans to keep employees and managers on the same page when it comes to training and succession planning. From upskilling to mentorship, we prepare our teams with the resources they need to pursue progress.
Find out more about this location
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Get access to the tools, training, and support to reach your goals. By fulfilling your potential, you’ll help us achieve our aim of halving the time from discovery to therapy.
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