Digital Consumer Experience Research Lead

Job title: Digital Consumer Experience Research Lead

• Location: Paris, France

Descriptif de poste mentionné en anglais compte tenu des dimensions globales.

This job offer is accessible to all, regardless of gender.

About the job

The Consumer Experience Group at Sanofi is seeking a proactive and insightful Design Research Lead to join our team. This role is instrumental in shaping the user experience by understanding user behaviors, needs, and motivations through various research methodologies. The ideal candidate will play a key role in informing design and product strategies to enhance user satisfaction and engagement.

At Sanofi, we are committed to delivering next-generation healthcare that meets the evolving needs of patients and customers. By harnessing stakeholder insights and leveraging cutting-edge technology like AI responsibly, we strive to explore problems deeper and solve sooner than ever before. Join our Consumer Experience group as a Research Lead, and you can help make this vision a reality.

As a Research Lead for digital products and tools within the Consumer Experience Group at Sanofi, you will play a crucial role in ensuring our solutions are user-centered, innovative, and highly adoptable. Your expertise in foundational and user-focused research will be essential for developing successful products that truly meet the needs and preferences of our users. By leading comprehensive research initiatives, you will gather valuable insights into user behaviors, motivations, and pain points, guiding the design and development process to create intuitive and effective digital solutions.

Join us at Sanofi and be a part of our mission to deliver cutting-edge healthcare solutions that make a real difference in the lives of patients and customers. Together, we can leverage data insights and AI to push the boundaries of what’s possible in healthcare.

Main responsibilities:

• Conducting research

  • Foundational Research: Conduct foundational research to understand the broader context of user behaviors, needs, and motivations.

  • Data Collection: Utilize methods such as surveys, interviews, usability testing, and field observations to gather qualitative and quantitative user experience data.

  • Participant Recruitment: Identify and recruit appropriate participants for research studies, ensuring a diverse and representative sample.

• Analyzing Data:

  • Data Analysis: Identify patterns, trends, and insights from research data.

  • Synthesis: Combine findings from multiple sources into comprehensive reports and presentations to support design decisions.

• Developing User Personas and Journey Maps:

  • User Personas: Create detailed personas to represent different user types based on research findings.

  • Journey Maps: Develop journey maps to illustrate the user experience and identify key touchpoints and pain points.

  • Usecases/ User Scenarios to understand how will the product be used and by who

• Supporting Ideation and Prototyping:

  • Facilitative Brainstorming and concensus building: Contribute research insights during ideation sessions.

• Collaboration:

  • Cross-functional Work: Collaborate with senior researchers, designers, product managers, and engineers to integrate research findings into product strategies and designs.

  • Stakeholder Engagement: Ensure effective communication and collaboration with all stakeholders throughout the research process.

• Presenting Findings:

  • Reporting & Communication: Present findings to stakeholders,to facilitate evidence-based decision-making via clear and actionable research reports and presentations 

  • Compelling visual storytelling skills

• Learning and Tools:

  • Continuous Learning: Stay updated on the latest user research techniques and tools.

  • Skill Enhancement: Apply new knowledge and tools to enhance research quality and effectiveness.

Tools and Skills:

• Visual Communication: Create compelling research artifacts such as journey maps, personas, and user stories using tools like Adobe, FigJam, or similar.

• Technical Proficiency: Proficiency in using various research and design tools to create and present research findings effectively: Dovetail, Usertesting, et. Al.

• Analytical Skills: Strong ability to analyze and synthesize complex data into actionable insights.

• Communication: Excellent verbal and written communication skills for presenting research findings and collaborating with stakeholders.

• Problem-solving: Ability to think critically and solve problems based on research insights.

About you

• Experience: 5-7 years of experience conducting research directly informing digital development work and iteration cycles.

• Research Skills: Proficiency in various research methodologies, including surveys, interviews, usability testing, and field observations.

• Analytical Skills: Strong ability to analyze and synthesize complex data into actionable insights.

• Collaboration: Demonstrated ability to work closely with cross-functional teams, including designers, product managers, and engineers.

• Communication: Excellent verbal and written communication skills for presenting research findings and collaborating with stakeholders.

• Education: Bachelor’s degree in a relevant field (e.g., Human-Computer Interaction, Psychology, Anthropology, or similar). Advanced degree preferred but not required.

• Technical Proficiency: Familiarity with tools like Adobe, FigJam, and other research and design tools. Fluent in developing visually compelling artifacts( journey maps, personas, etc..)

Why choose us?

• Innovative Environment: Work at the forefront of healthcare innovation, leveraging the latest technologies to create impactful solutions.

• Global Impact: Contribute to projects that have a global reach and directly improve the lives of patients and healthcare providers worldwide.

• Collaborative Culture: Be part of a diverse, inclusive, and collaborative team that values different perspectives and promotes continuous learning.

• Career Development: Access to a wide range of professional development opportunities, including training programs, mentorship, and career growth initiatives.

Role-Specific Selling Points

• Cutting-Edge Projects: Engage in pioneering research projects that shape the future of digital healthcare products and tools.

• User-Centered Focus: Play a key role in creating solutions that are deeply rooted in user needs and experiences, ensuring high adoption and satisfaction.

• Strategic Location: Based in a vibrant, well-connected location(Paris) with close proximity to the Sanofi HQ and with opportunities for both professional and personal growth, enhancing work-life balance.

"The role of a CX Research Lead is uniquely powerful—it's about uncovering deep insights that shape user experiences, driving innovation, and creating meaningful connections between people and products. It’s where empathy meets strategy, making a real impact on how users engage with the world around them."

Kanu Goel, Head of CX Research(Interim)

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!