Sales Order Management Manager, Export Market, KL Hub
Petaling Jaya, Malaysia Regular Posted on Aug. 04, 2025 Closing on Aug. 31, 2025This job post is subject to local legal and social procedures where applicable.
About the Job
Sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions.
Sanofi is seeking an experienced and strategic Hub Process Manager to oversee our Export Sales Order Management processes across a regional hub. In this pivotal role, you will be responsible of the Export sales order operations, optimizing, and managing export processes, ensuring compliance with regulations, and driving operational excellence across multiple countries within your hub. You will collaborate with various stakeholders to implement best practices, lead continuous improvement initiatives, and align hub processes with global strategies. Your expertise in export operations, process management, and your ability to navigate complex regulatory environments will be crucial in enhancing our export capabilities and supporting Sanofi's global mission.
Key Accountabilities:
Supervise a team that delivers the best service for sales order management to internal customers ensuring a positive customer experience.
Responsible for Team’s performance in:
Customer orders administration from order taking, through order validation, export shipment documentation preparation and delivery, up to invoicing managing by exception on the agreed timelines.
Capturing inquiries, requests, returns from external and internal customers.
Organizing local and hub interaction for the related processes to ensure flawless execution, especially on the aspects of impacted customer stock management with Customer Fulfilment representatives.
Monitor operational KPI’s and compliance with Sanofi policies and guidelines.
In coordination with the Sales Order Management Manager and when necessary with the local stakeholders and customer fulfilment local representatives, elaborate remediation action plan.
Ensure continuous improvement of the order management process.
Supervise, coach Sales Order Analysts
Share expertise and provide coaching.
Anticipate workload and allocate resources for effective and efficient delivery.
Employee lifecycle management (recruit, evaluate, develop, reward, retain team).
Evaluate employee performance, determine training needs, develop talent.
Address performance issues and make recommendations for personnel actions.
Shape and promote a culture of collaboration, trust, and teamwork, throughout the team through leadership and effective communication.
Focusing on employee retention and engagement, advise actions to management in this relation.
Create and regularly update job description of direct reports.
Build and maintain strong relationships with key stakeholders across the hub and at global level
Communicate effectively with senior management, providing updates on hub performance and strategic initiatives.
Represent the hub in global export management forums and initiatives.
Lead, sponsor and support execution of process improvement opportunities pipeline to increase operational efficiency, service quality and optimize costs
Be responsible for improvements business case evaluation.
Oversee process automation initiatives to ensure seamless adoption and transition.
Participate in global projects as required
Develop, implement, and maintain standardized processes for export sales order management across all countries within the hub
Continuously analyze existing processes to identify areas for improvement and efficiency gains.
Ensure alignment of hub processes with global export sales order management strategies and best practices.
Identify opportunities for automation and digital transformation within export processes.
Oversee compliance with international trade regulations and export controls across the hub
Implement risk management strategies to mitigate export-related risks.
Stay abreast of changes in export regulations affecting countries within the hub and ensure timely process adaptations.
Conduct regular audits to ensure adherence to established processes and compliance standards.
Trainings
Ensure onboarding of new hires and related trainings are organized.
Determine the training need of direct reports, provide access to professional trainings of existing procedures and work instructions, and additional job related trainings
About You
Minimum a Bachelor’s Degree / Post Graduate Diploma / Professional Degree in Accounting / Finance / Business or equivalent.
Minimum 7-years working experience in Order-to-Cash and understand the Order-to-Cash lifecycle from Order Management, Dispute Management, contract & commercial conditions management or similar processes, preferably in Pharmaceutical industry.
Excellent English communication skill, other language skills such as Mandarin, Japanese, Korean will be advantageous.
A minimum of 2-years’ experience as a people manager, a team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset.
Understand commercial policies, pricing, rebates, on-off invoices.
Robust knowledge on international trade regulations, including export operations and documentation requirements.
Knowledge of Microsoft Office and expertise of MS Excel, as well as SAP S4 Hana preferably SD and GTS modules experience.
Ability to interact with internal and external stakeholders/clients in a professional manner.
Ability to work independently and take ownership of tasks and processes.
Ability to organize, prioritize and structure the tasks for oneself and direct reports.
Why Choose Us?
Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
Collaborate in a dynamic, fast-paced environment focused on continuous learning and professional development.
Drive process improvement and innovation in partnership with a motivated and supportive team.
Pursue Progress. Discover Extraordinary.
Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.
You have not viewed any jobs yet.
You have not saved any jobs yet.
Developing
our talent
We believe better is out there – and that extends to how we support people. Our People Strategy prioritizes inclusivity, transparency, and efficiency in talent development. It’s allowed us to chart personalized plans to keep employees and managers on the same page when it comes to training and succession planning. From upskilling to mentorship, we prepare our teams with the resources they need to pursue progress.
Find out more about this location
Experience possibility
-
-
Cambridge Crossing
We're bringing together 2,500 people from across our organization — R&D, Medical, Commercial and Global colleagues all working to realize the power of collaboration.
-
Innovation in action
Our flexible lab of the future will transform how we conduct research, while our innovation center will be fully integrated with existing R&D locations.
-
Sustainable and green
Our new facility was built to minimize the environmental impact — helping protect our planet and people. Using resources efficiently, we're providing greener, healthier workspaces.
-
Sanofi’s AI Centre of Excellence in Toronto
The Centre is focused on using leading technologies to develop world-class data and artificial intelligence (AI) products to create value for the health sector.
-
Ama
Ama puts her project management techniques and ServiceNow knowledge to use to help advance Sanofi’s Digital Data operating model. Learn how our team connects data and AI to do what’s never been done before.
-
Sanofi Canada's Philanthropic Efforts
By chasing the miracles of science to improve people’s lives, we surprise ourselves with what we can achieve. Our team is humbled by the impact our efforts make.
-
Emmanuel
Emmanuel, Head of the Sanofi Digital Accelerator, shares how his team builds digital solutions that enable patients to receive new treatments to help improve their lives.
-
Dimitrije
Dimitrije shares insights into the work carried out by the AI Centre of Excellence in Toronto.
-
Ziv
Read Ziv's first-hand account describing the reasons he chose to join Sanofi – and many of the reasons why he now chooses to stay.
-
-
When you grow, we all grow
We strive to support your whole self with thoughtfully crafted rewards that benefit you physically, financially, mentally and socially. Whatever your role, you'll thrive in our inclusive teams.
-
Build a career with purpose
Bring your passion to your role and impact millions of people around the world. You're in the driver's seat – just set your goals, and we'll provide the training and support that will get you there.
-
Bolder, better futures
Change your life. And the lives of millions around the globe. How? By starting a career where you're supported to grow, while having a tangible impact and learning from the best.
-
Our locations
We're in 60+ countries, all pulling together to define the future of healthcare. Wherever you work, you'll develop your career alongside experts, using technology to chase bigger breakthroughs.
-
Sanofi Stories
At Sanofi every voice matters. Get to know the talented Sanofians shaping our future and pushing us toward our ambitious goals.
-
Sanofi at Cambridge Crossing
Dubbed Sanofi at Cambridge Crossing, our new state-of-the-art facility will create an innovation hub promoting close collaboration and integration among business units. Join us and become part of a team dedicated to chasing the miracles of science that improve people’s lives.
-
Why Sanofi
Get access to the tools, training, and support to reach your goals. By fulfilling your potential, you’ll help us achieve our aim of halving the time from discovery to therapy.
-
Our culture & values
We're the first in Pharma to have a DE&I board. We also have Employee Resource Groups that create spaces for every Sanofian to be heard. Your voice matters – use it to shape our future.
-
Sanofi's Postdoctoral Program
Designed for high-caliber Ph.D. graduates, Sanofi's Postdoctoral Program helps you advance your scientific career in a state-of-the-art environment.
-
Physician Careers at Sanofi
At Sanofi, physicians like you have the opportunity to collaborate on new ideas and challenge established thinking. Learn about Physician careers here.
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Meet Azer Hallabi, Project Manager, Global Regulatory Affairs
Discover the dynamic world of regulatory affairs with Azer Hallabi, Project Manager in Global Regulatory Affairs at our Budapest Hub.
-
Meet Nils Libert, Associate Scientist in R&D
Meet Nils Libert, an Associate Scientist contributing to groundbreaking research in R&D, Belgium.
-
Meet Orsolya Dina, Receivables & Revenue Team Lead
Follow Orsolya Dina’s inspiring journey as she embraces new opportunities for growth and advancement.
-
Meet Stefanie Van Poucke, GMP QA Head
Join Stefanie Van Poucke as she navigates the world of Quality Assurance, leading GMP QA efforts in R&D, Belgium.
-
Meet Robin, Digital Product Owner, Belgium
Dive into the digital world with Robin Meuris, as he discusses his role as a Digital Product Owner in Belgium.
-
Meet Ádám Honvéd, Product Owner Process Analytics
Step into the world of analytics with Ádám Honvéd as he shares his journey as a Product Owner for Process Analytics at our Budapest Hub.
-
-
-
-
Dachuan Li: From Operating Room to Medical Education
Dachuan Li traded his surgical scrubs for a career bridging science and healthcare as a Medical Science Liaison (MSL) in China.
-
Julien Guyomard: From Cars to COVID to Canada
How seizing opportunities built a global career. Julien's career in communications has taken him from the production lines of French car factories to the global stage of the Paris 2024 Olympics and finally to leading communications in Canada.
-
Vincent Dufauret: Embracing the Unexpected - Building a Versatile Career
Currently Global Digital Communication Project Lead, Vincent reflects on his diverse career journey. He shares the insights he wishes he'd understood from the beginning.
-
Finding Purpose at Sanofi: A Finance Professional's Path to Making a Difference
Hungarian Senior Financial Analyst Zoltán Borbás shares how the Budapest Hub offers a springboard for career growth while working for a company with real-world impact.
-
Carmen's Sanofi Journey: A Son’s Rare Diagnosis, a Renewed Mission
Carmen María Escamilla is Head of Customer Care in Supply Chain, based in Mexico. She discusses how personal experience with her son's rare genetic disorder helped shape her 11-year pharmaceutical career journey and why ensuring medicine availability has become her mission.
-
Balancing Career and Family: How Sanofi's Employee-First Culture Creates Opportunity in China
Lewis Lai, Direct to Patient (DTP) & Dual channel Pharmacy (DCP) Channel Manager based in Hangzhou, China, shares how Sanofi's supportive workplace policies and culture have enabled him to thrive professionally while embracing fatherhood.
-
Sustainability at the Heart: How Sanofi's Transformation is Building a Purpose-Driven Culture
Serena Ceccarelli reveals how Sanofi's integrated approach to sustainability is transforming the pharmaceutical giant while creating lasting social value through ambitious environmental targets and expanded healthcare access.
-
One Sanofi Career, Many Chapters: Bold Moves and Saying ‘Yes’ Drives Growth
Istanbul-based Şayan Tomris Örs, currently Polio, Pertussis, and Hib (PPH) Head of Eurasia for Vaccines at Sanofi, discusses her journey from chemical engineering graduate to marking leader to head up a franchise.
-
LEAP Internships
Kickstart your career with Sanofi’s LEAP internship – an 11-month journey where you’ll learn, grow, and contribute from day one. Gain real-world experience, build your network, and discover what’s possible.
-
Lab Bench to Global Strategy: How Scientific Passion Led to Immunology Leadership
Aayam Lamichhane, Head of Strategy and Operations for Sanofi's Global Immunology Franchise, shares how his childhood fascination with science, a commitment to serving patients, and a drive to create meaningful change in the world led to a remarkable career journey across continents.
-
-
-
Meet Douglas Penson, Sustainability Apprentice, UK & Ireland
Douglas is a Corporate Responsibility and Sustainability Apprentice with a passion for the environment. Through his apprenticeship at Sanofi, Douglas is gaining valuable knowledge and contributing to meaningful, purpose-driven work.
-
Meet Matthew Odogwu, Associate Brand Manager Flu & Travel, UK & Ireland
Matthew is one of Sanofi’s Emerging Talent Graduate Scheme participants. Through hands-on rotations across different business units, he’s developed a diverse skill set – from tender management to marketing – while gaining real ownership and accountability.
-
-
Join our
talent community
What could we achieve together? Every Sanofian works on projects that truly make a difference to people’s lives.
Sign up today and discover our latest opportunities as soon as they’re available.