Digital Business Analysis Lead - Omnichannel
Multiple Locations Permanent Posted on Feb. 19, 2025 Closing on Mar. 19, 2025Our Team
We are the Digital North Europe Team. As part of the Digital Markets team within Digital Business organization we aim to deliver best-in-class personalized digital experience to HCPs & patients & power data driven decision-making. We emphasize accountability and customer centricity, what allow us to reap all the benefits of a product-oriented culture.
Together, we aspire to deliver business impact & drive operational excellence through best-in-class digital transformation across GBUs.
About the job
Business Partnering
- Partnering and engaging with local GBU & GTMC Omnichannel teams and to ensure alignment with global digital strategy and local countries’ priorities.
- Provide strategic partnering and act as advisor for Digital Omnichannel products to local business stakeholders.
- Support, Advice and coach business customers to make use of technology and data driving adoption of global digital products supporting their business strategies.
Digital Products Management (locally)
- Key POC for business customers at country level acting as primary gate keeper for new requirements.
- Analyze business processes and develop business cases using a deep understanding of technology to help business stakeholders achieve their desired outcomes.
- Work with Digital and Business stakeholders to define and document requirements and capture business needs (digital demand management); understand the customer journey, and define user requirements feeding into global product features backlog (innovation loopback)
- Monitor and regularly communicate progress on priority as well as adoption of the Digital Omnichannel products promoting adoption and data driven decision making.
- Be the expert of local business acumen, processes, and global products aligning with local needs.
- Being end-to-end accountable for digital products and their life cycle under his/her scope within Omnichannel.
Project management
- Engage and collaborate with Digital and Business stakeholders and influencing project decisions; assess the risks of various solutions and prioritize competing business demands.
- Lead the best-in-class Omnichannel capabilities development, implementation, and optimisation with business stakeholders to enhance data driven decision making by leveraging the digital technologies and platforms.
- Collaborate with Digital HCP Experience and Digital Patient Experience teams to release global to local strategies, roadmaps, and deployment plans.
Technical Resolution
- Point of contact for technical improvements and incident resolution for brands/franchise teams
- Orchestrating local incident investigation between local business teams, GTMC, global product and service teams, managing incident prioritization and feeding into incident resolution to Global Digital Product Owner
Quality and cyber security assurance
- Ensure that Digital Products/computerized systems meet all controls to address applicable quality, regulatory (Data Privacy, GxP, SOX, etc.) and cybersecurity requirements at local level.
About you
- Business requirements gathering (Experienced)
- Technology Advisory (Experienced)
- Agile methodology (Experienced)
- Business Intelligence / understanding of digital technologies and trends (Experienced)
- Quality Compliance (Experienced)
- Business reporting (Experienced)
- Business Case Development (Experienced)
- Technology understanding (Experienced)
- Knowledge of omnichannel platforms and tools (Experienced)
#LI-EUR #LI-Hybrid
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