O2C Head of Export Customer Care (French Speaking)

O2C Head of Export Customer Care (French Speaking)

Location: Budapest, Hungary Department: GBS - Opella - Consumer Healthcare

About Us

Opella, the Consumer Healthcare business unit of Sanofi, is the purest and third-largest player globally in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market.

We have an unshakable belief in the power of self-care and the role it can play in creating a healthier society and a healthier planet.

That’s why we want to make self-care as simple as it should be by being consumer-led always, with science at our core.

Through our unique and balanced portfolio of more than 100 loved brands, including 15 global and local high-growth challengers such as Allegra, Dulcolax and Buscopan, we deliver our mission: helping more than half a billion consumers worldwide take their health in their hands.

This mission is brought to life by an 11,000-strong team, 13 best-in-class manufacturing sites, and 4 specialized science and innovation development centers.

We are also proud to be the first major fast-moving consumer healthcare company to achieve B Corp certification.

Join us on our mission. Health. In your hands.

About the Role:

Are you a strategic leader with a passion for delivering exceptional customer service and managing export operations? As the O2C Head of Export Customer Care at Sanofi, you will lead a team of managers and coordinators, ensuring smooth end-to-end customer service for our export customers in the Consumer Healthcare business across the MEA region. Your leadership will be pivotal in driving customer satisfaction, accurate invoicing, and timely product delivery.

Key Responsibilities:

· Lead and Develop Teams: Oversee and develop other people managers responsible for a group of export coordinators, ensuring effective and efficient delivery.

· Coordinate Supply Chain Flows: Manage interactions with customers, supply chain functions, markets, factories, distribution centers, and freight forwarders within your assigned geographical scope.

· Global Project Participation: Contribute to global projects, adhering to deadlines, commercial agreements, and pharmaceutical regulations.

· Order Processing: Ensure the accurate processing and tracking of export orders from receipt to delivery, including data entry, invoicing, and documentation.

· Optimize Transport: Align transport operations with budget expectations and negotiated deadlines.

· Documentation Compliance: Ensure the availability and compliance of required documents.

· Revenue Targets: Help achieve monthly revenue targets and prevent stockouts.

· Chemical Trading Operations: Oversee the export of active pharmaceutical ingredients (APIs) and excipients, ensuring compliance with Sanofi’s Quality standards and international regulations.

· Stakeholder Management: Lead governance with different stakeholders to optimize and streamline distribution activities.

What You’ll Bring:

· Have the ability to be Proficient in English and French (both written and verbal).

· Demonstrate extensive strong understanding of E2E Order to Cash and export processes, customer service mindset, and knowledge of customs and tax rules.

· Be able to illustrate experience and knowledge in International Trade/ Transportation, Export Customer Service as well as customs and tax rules.
· Have hands-on experience with SAP (preferably S4 Hana) and Microsoft Office, especially MS Excel.

· Be an excellent problem-solving, analytical, and financial acumen. Ability to interact diplomatically with customers and stakeholders.

· Demonstrate strong extensive experience and a proven track record of people management skills, self-motivated, organized, detail-oriented, and able to work independently. A team player with a collaborative mindset.

Consumer Healthcare (CHC) At Sanofi Consumer Healthcare, we build trusted and loved brands that connect with hundreds of millions of consumers worldwide. Our mission is to enable better self-care for individuals and communities, while also contributing to a healthier planet. We strive

to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view. To achieve this, we need people who can shape the future of our business and help us on our journey to becoming the best fast-moving consumer healthcare company in and for the world.

What we offer at Sanofi:

· An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team

· Access to internal recruitment and development libraries - you can create your own career path within Sanofi; your professional development will be supported purposefully

· An attractive package of benefits

· Employee Assistance Program (mental health support, legal and financial consulting)

· Gender neutral paid parental leave

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.