O2C Senior Customer Service Analyst - Italian Speaker
Budapest, Hungary Permanent Posted on Mar. 05, 2025 Closing on Jul. 20, 2025Senior Customer Service Analyst - Italian Speaking
Join Our Team as an O2C Customer Contact Management Analyst - Italian Speaker in Budapest!
Location: Budapest, Hungary
Department: GBS - Opella - Consumer Healthcare
About Us
Opella is the self-care challenger with the purest andthird-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.
Our mission: to bring health in people’s hands bymaking self-care as simple as it should be for over half a billion consumers worldwide.
At the core of this mission is our100+ loved brands, our11,000-strong global team,our 13 best-in-class manufacturing sitesand four specialized science and innovation development centers.
Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.
B Corp certified in multiple markets,we are active players in the journey towards healthier people and planet. Find out more about our mission to bring health in your hands atwww.opella.com.
About the Role:
Are you passionate about delivering exceptional customer service and managing customer contact operations? As an O2C Senior Customer Service Analyst at Opella, you will play a crucial role in managing incoming requests and disputes from customers, ensuring customer satisfaction and accurate accounting. Your efforts will directly impact the customer experience and operational efficiency.
Key Responsibilities:
Collect and register inquiries, requests, claims, and returns from external and internal customers in a timely manner.
Perform a first analysis to resolve cases within fixed service level target times, aiming for high first call resolution rates.
Coordinate with internal and external stakeholders to investigate and resolve cases based on gathered information.
Apply claims/returns policy checks and escalate non-compliant cases to the accountable business contact for decision.
Select appropriate resolution processes as per request/claim management guidelines and manage subsequent documents.
Monitor operational reports and follow up on all requests and claims to secure resolution and communication to customers.
Identify process improvement opportunities, participate in process automation initiatives, and contribute to global projects as required.
What You’ll Bring:
Language Skills:Proficiency in English and Italian (both written and verbal).
Have good customer service experience and mindset in frontline customer service/call center or similar roles.
Have hands-on experience with Salesforce Service Cloud and SAP (such as S4 Hana) and proficiency in Microsoft Office, such as MS Excel.
Be an excellent problem-solving, analytical, and communication skills. Ability to interact professionally with customers and stakeholders.
Be self-motivated, organized, detail-oriented, and able to work independently. A team player with a collaborative mindset.
#LI-ONSITE
Why us?
At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.
We Are Challengers.
We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:
All In Together: We keep each other honest and have each other's backs.
Courageous:We break boundaries and take thoughtful risks with creativity.
Outcome-Obsessed:We are personally accountable, driving sustainable impact and results with integrity.
Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.
Join us on our mission. Health. In your hands.
Www.opella.com/en/careers
#LI-ONSITE
#LI-HYBRID
Pursue progress. Discover extraordinary.
Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com
You have not viewed any jobs yet.
You have not saved any jobs yet.
Hubs
From Bogota to Budapest, Kuala Lumpur to Hyderabad – it’s your skills that help the Sanofi world go round. With a role in one of our Hubs, you’re right at the heart of our global transformation, as we fearlessly work together to cut the time it gets new treatments to patients. By making the most of your creativity and bringing your unique self you’re supportingyou’ll help others to perform at their best. Let’s make the discoveries that’ll change lives.
Find out more about this location
Experience possibility
-
-
Cambridge Crossing
We're bringing together 2,500 people from across our organization — R&D, Medical, Commercial and Global colleagues all working to realize the power of collaboration.
-
Innovation in Action
Our flexible lab of the future will transform how we conduct research, while our innovation center will be fully integrated with existing R&D locations.
-
Sustainable and Green
Our new facility was built to minimize the environmental impact — helping protect our planet and people. Using resources efficiently, we're providing greener, healthier workspaces.
-
Sanofi’s AI Centre of Excellence in Toronto
The Centre is focused on using leading technologies to develop world-class data and artificial intelligence (AI) products to create value for the health sector.
-
Ama
Ama puts her project management techniques and ServiceNow knowledge to use to help advance Sanofi’s Digital Data operating model. Learn how our team connects data and AI to do what’s never been done before.
-
Sanofi Canada's Philanthropic Efforts
By chasing the miracles of science to improve people’s lives, we surprise ourselves with what we can achieve. Our team is humbled by the impact our efforts make.
-
Emmanuel
Emmanuel, Head of the Sanofi Digital Accelerator, shares how his team builds digital solutions that enable patients to receive new treatments to help improve their lives.
-
Dimitrije
Dimitrije shares insights into the work carried out by the AI Centre of Excellence in Toronto.
-
Ziv
Read Ziv's first-hand account describing the reasons he chose to join Sanofi – and many of the reasons why he now chooses to stay.
-
-
When you grow, we all grow
We strive to support your whole self with thoughtfully crafted rewards that benefit you physically, financially, mentally and socially. Whatever your role, you'll thrive in our inclusive teams.
-
Build a career with purpose
Bring your passion to your role and impact millions of people around the world. You're in the driver's seat – just set your goals, and we'll provide the training and support that will get you there.
-
Bolder, better futures
Change your life. And the lives of millions around the globe. How? By starting a career where you're supported to grow, while having a tangible impact and learning from the best.
-
Our locations
We're in 60+ countries, all pulling together to define the future of healthcare. Wherever you work, you'll develop your career alongside experts, using technology to chase bigger breakthroughs.
-
Sanofi Stories
At Sanofi every voice matters. Get to know the talented Sanofians shaping our future and pushing us toward our ambitious goals.
-
Sanofi at Cambridge Crossing
Dubbed Sanofi at Cambridge Crossing, our new state-of-the-art facility will create an innovation hub promoting close collaboration and integration among business units. Join us and become part of a team dedicated to chasing the miracles of science that improve people’s lives.
-
Why Sanofi
Get access to the tools, training, and support to reach your goals. By fulfilling your potential, you’ll help us achieve our aim of halving the time from discovery to therapy.
-
Our people & culture
We're the first in Pharma to have a DE&I board. We also have Employee Resource Groups that create spaces for every Sanofian to be heard. Your voice matters – use it to shape our future.
-
Sanofi's Postdoctoral Program
Designed for high-caliber Ph.D. graduates, Sanofi's Postdoctoral Program helps you advance your scientific career in a state-of-the-art environment.
-
Physician Careers at Sanofi
At Sanofi, physicians like you have the opportunity to collaborate on new ideas and challenge established thinking. Learn about Physician careers here.
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Meet Azer Hallabi, Project Manager, Global Regulatory Affairs
Discover the dynamic world of regulatory affairs with Azer Hallabi, Project Manager in Global Regulatory Affairs at Sanofi Budapest Hub.
-
Meet Nils Libert, Associate Scientist in R&D
Meet Nils Libert, an associate scientist contributing to groundbreaking research at Sanofi R&D Belgium.
-
Meet Orsolya Dina, Receivables & Revenue Team Lead
Follow Orsolya Dina’s inspiring journey as she embraces new opportunities for growth and advancement at Sanofi.
-
Meet Stefanie Van Poucke, GMP QA Head
Join Stefanie Van Poucke as she navigates the world of Quality Assurance, leading GMP QA efforts at Sanofi R&D Belgium.
-
Meet Robin, Digital Product Owner, Sanofi R&D Belgium
Dive into the digital world with Robin Meuris, as he discusses his role as a digital product owner at Sanofi R&D Belgium.
-
Meet Ádám Honvéd, Product Owner Process Analytics
Step into the world of analytics with Ádám Honvéd as he shares his journey as a Product Owner for Process Analytics at Sanofi Budapest Hub.
-
-
-
-
-
-
-
Join our
talent community
What could we achieve together? Every Sanofian works on projects that truly make a difference to people’s lives.
Sign up today and discover our latest opportunities as soon as they’re available.