Sales Order Management Team Lead (French Speaker)

• Location: Budapest – Sanofi Business Operations, Váci Greens

About the job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As Sales Order Management Team Lead within our Order to Cash team, you’ll supervise a team that delivers the best service for sales order management to internal customers ensuring a positive customer experience

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities

• Responsible for capturing customer orders accurately and efficiently into the ERP
• Responsible for Customer orders administration from order taking to invoicing managing by exception on the agreed timelines
• Responsible for organizing local and hub interaction for the related processes to ensure flawless execution, especially on the aspects of impacted customer stock management with Customer Fulfillment representatives
• Monitor operational KPI’s and compliance with Sanofi policies and guidelines
• In coordination with the Sales Order Manager and when necessary, with the local stakeholders and customer fulfillment local representatives, elaborate remediation action plan
• Ensure continuous improvement of the order management process

Supervise, coach Sales Order Analysts

• Share expertise and provide coaching
• Anticipate workload and allocate resources for effective and efficient delivery
• Employee lifecycle management (recruit, evaluate, develop, reward, retain team)
• Address performance issues and make recommendations for personnel actions
• Shape and promote a culture of collaboration, trust, and teamwork, throughout the team through leadership and effective communication
• Focusing on employee retention and engagement, advise actions to management in this relation
• Create and regularly update job description of direct reports

Continuous Improvement

• Identify process improvement opportunities through elimination of redundant activities
• Participate in process automation initiatives and ensure seamless adoption and transition
• Participate in regional/global projects as required

Trainings

• Ensure onboarding of new hires and related trainings are organized
• Determine the training need of direct reports, provide the professional trainings of them according to the procedures and work instructions by collaborating with Requests and Disputes Manager

About you

Experience

• At least 3-5 Years’s experience in Customer service, Order Management, Order to Cash contract & commercial conditions management or similar preferably in Pharma
• At least 2 years’ experience as a team lead
• Understand commercial policies, pricing, rebates, on-off invoices, returns and claims policies (essential)
• Analyzing data to improve processes and performance
• Strong problem solving and analytical skills
• Handling customer inquiries and complaints professionally and efficiently
• Ensuring accuracy in order processing and documentation
• Experience in running services within a Business Services organization
• Experience in in transition project
• Good business acumen
• Experience in transition project

Soft and technical skills

• Clear and effective communication to ensure everyone understands their roles and responsibilities
• Quickly addressing and resolving any issues that arise in the order management process
• Ability to interact with customers in a professional manner (essential)
• Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset (essential)
• Attentive to customer needs and feedback (essential)
• Ability to think creatively, highly driven and self-motivated
• Being flexible and able to adjust to changing circumstances and priorities
• Hands-on experience of SAP (essential) in S4 Hana preferably, SD module (advantageous)
• Knowledge of Microsoft Office and expertise of MS Excel (essential) 

Leadership

• Clear and effective communication to ensure everyone understands their roles and responsibilities
• Quickly addressing and resolving any issues that arise in the order management process
• Ability to interact with customers in a professional manner (essential)
• Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset (essential)
• Attentive to customer needs and feedback (essential)
• Ability to think creatively, highly driven and self-motivated
• Being flexible and able to adjust to changing circumstances and priorities

Languages

• Fluent in English and French as well

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave
• Flexible home office policy
• Join a great community & special event (Weekly Yoga/Pilates classes, Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Discover our Code of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document, before applying.

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