Senior Manager Workplace

Job Title: Senior Manager Workplace

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

With 200+ sites across the world, the Global Workplace Experience (WX) organization defines and manages services provided on-site to create a unique workplace experience to contribute to residents and visitors comfort, health, well-being, and efficiency.

The Senior Manager Workplace Experience – Cambridge, MA is responsible for managing and optimizing the company's physical work environment and employee experience with a strong focus on Dining and Hospitality.  This role is crucial for delivering a world class level of service for our residents and visitors while enhancing the workplace journey aligned with our hospitality mindset. Anchored within the scope of the WX Team, the incumbent will report to the Head of WX Office North America.

As we shift towards a hospitality focus, this position will be crucial in developing a strong relationship with all key stakeholders and a culture that reflects our Play to Win behaviors and New Ways of Working. Knowledge and experience of digital workplaces and a drive for innovation will enable the person in this role to be a great source for generating new proposals and to help enhance our services so they remain relevant and fit for future expectations.

The responsibilities are broad in scope, encompassing a wide variety of activities requiring rapid shifts in priorities. Results-driven and at times task-oriented collaboration will be key to success.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main Responsibilities:

• Manage / oversee third party vendors performing hospitality services, including dining, meeting/event support and special events to ensure world class level services.

• Deploy the Workplace strategy by optimizing the quality of spaces and guaranteeing the best working and social conditions; develop a continuous improvement approach to ensure the satisfaction of residents and visitors

• Develop and implement strategies to enhance Sanofi's workplace culture and employee experience

• Collaborate with cross-functional teams to create an environment that fuels aspirations and showcases Sanofi's commitment to improving people's lives.

• Implement a continuous improvement approach to improve operational efficiency while ensuring the satisfaction of residents and visitors.

• Participate in the implementation of the Workplace Experience strategy in Cambridge.  Ensure compliance with all relevant internal and external rules, regulations, and local legislation.

• Work with iWX supplier to analyze and trend facility operating costs and identify operational cost reductions. Provide monthly budget analysis and forecasts. 

• Ensure the promotion of the services offered on site for residents and visitors by developing a marketing approach that engages as well as informs

• Manage the Workplace service on site while guaranteeing the expected level of service and quality; ensure the coordination of all service offers on site (front desk, food & beverage, technical & cleaning services, video systems, mail, outdoor facilities)

• Support Site Teams and Suppliers transition to Hospitality Management by developing new Mindsets and Trainings

About the Job

• Bachelor's degree in Hospitality, Business Administration, or related field;

• 8+ years of experience in hospitality, workplace experience, or related fields, experience in leadership roles is a plus.

• Passion for the hospitality industry with a natural flare for client focus and quality of experience at all levels.

• Proven track record in managing large-scale facilities and services.

• Excellent interpersonal written and oral communication skills and professional demeanor.

• Highly proficient in use of MS Office Suite, including Excel, Outlook, PowerPoint, and Word.

• Experience with budget management and strategic planning.

• Must be a flexible, self-starter with a high degree of personal initiative and confidentiality.

• Knowledge of digital solutions applied to the field of services and hospitality environment.

Other Personal Characteristics

• Ability to work in a collaborative network effectively and efficiently.

• Sense of service, diplomacy, responsiveness, flexibility, integrity and creativity.

• Strong analytical and decision-making skills.

• Setting priorities and timelines to effectively manage workload.

• Collaboration with cross-functional teams and excellent stakeholder management.

• Strong organizational, analytical, project management and customer service skills.

• Ability to problem solve and investigate issues independently and effectively.

• Innovation-oriented and continuous improvement mindset.

• Adaptability and change management.

Why Choose Us

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

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Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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