Senior Analyst CI2C
Mumbai, India Permanent Posted on May. 03, 2025 Closing on Jun. 02, 2025Job title: Senior Analyst CI2C
Location: Mumbai
Grade: 2.1
Hiring Manager: Madhav Prabhu
About the job
Introduction –
Customer Invoicing to Cash business process aims at optimizing the cash flow by accelerating the cash collection cycle and improving the customer satisfaction. The CI2C organization becomes the Credit & Revenue partner for all Neighboring functions – Trade, Customer Care / Supply Chain, Finance & Treasury - involved in the End to End process
Main responsibilities:
Will be a focal point of contact for credit cash application and collection matters
Analyse and investigate exceptions and drive resolution for escalated payment issues, collection and customer claims in collaboration with other functions
Propose specific collection actions depending on customer’s type and ensure the follow-up on resolution
Prepare credit data, blocked order release according to DOAs
Review AR ageing analysis and related actions plan
Develop and manage local policies, procedures and methodologies governing local processes
Implement standard processes as defined by GPO and GPL’s, maximize Core model adherence, and manage local deviations to these standard processes within the South East Asia & India
Partner with the local / global stakeholders, notably Supply Chain and Trade teams, process owners, neighboring
functions to communicate and implement the end-to-end process efficiencies, while maintaining quality of service
Implement Core Model Solutions and ensure technology transformation activities have been delivered on time and on budget
Ensure adherence to Compliance and Internal Control standards (including SOX) is met and that local controls & contribution to hub owned controls are properly followed and documented as per global Internal Control Guidelines
To work with auditors and provide the required information and documentation and ensure seamless audit support
To handle queries of customers and internal stakeholders
Knowledge, Skills & Competencies / Language
Strong knowledge of best practice in Order to Cash processes
Demonstrated experience with SAP (FI)
Good communication skills in English
Ability to multi-task and work effectively in a fast-paced environment
Experience: Minimum 7 years of Order to Cash experience in a multinational environment
Education: Graduate or master’s degree in commerce/ accounting / finance / business administration
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