Chargé demande client
Mégrine, Tunisia Permanent Posted on Mar. 28, 2025 Closing on Apr. 30, 2025Chargé demande client
Lieu :Megrine
Contrat: CDI
À propos du poste
Prêt·e à repousser les limites du possible ? Rejoignez Sanofi à l’un de nos postes fonctionnels pour jouer un rôle essentiel dans la performance de l'ensemble de nos activités tout en contribuant à améliorer la vie de millions de personnes dans le monde. En tant qu' un Chargé demande client au sein de notre équipe Customer Fulfilment, vous contribuerez à manager de la chaîne logistique est d’améliorer l’efficacité des processus de la chaîne logistiqueglobale afin de satisfaire les attentes de ses clients. Il met en place des solutions logistiques en adéquation avec lesorientations stratégiquesde l’entreprise et les attentes de ses clients, comme la livraison express ou la livraison par drone.
Principales responsabilités:
- Travailler à la satisfaction du service client, notamment par le respect des délais et des quantités livrées
- Assurer un haut niveau continue de customer service and maximiser les opportunités business
- Coordonner les projets supply chain
- Entretenir un dialogue permanent avec les autres départements du site pour ajuster le planning et en améliorer l’efficacité
- Mener des négociations avec les clients : dates, quantités à fabriquer, circuit de stockage à définir, niveaux de stockage à disposer.
- Communiquer les priorités de libérations et le planning de libération PF avec les différents services concernés et s'assurer du respect des délais.
- Coordonner les expéditions Export avec l’équipe SC Marché, pour respecter les engagements industriels
- Suivi et analyse des réalisations (retards, ruptures, Commentaires, etc)
- En cas de situation critique, assurer un échange permanent avec les services concernés et contribuer à la définition des allocations de produits
- Proposer des solutions d’organisation pour améliorer la performance dans son périmètre de responsabilité
- Animer la réunion process Confirmation Check In/Check Out SC
- Animer la réunion Commitment board
- Mettre en place un tableau de bord regroupant les différents indicateurs de performance lié au service client
- Assurer le suivi et la mise à jour permanente du TB service clients
- Mettre à jour les fichiers SC : Hypercare, MPS One page et Stocks (1 fois/semaine)
- Participer aux différentes réunions et TC SC au sujet des OOS, Monthly Comitee, ..
- Mettre en place un programme de visual management au sein de la direction AI pour la communication des différents indicateurs SC (Rupture, ISL Rag, etc)
- Assurer le reporting régulier de son activité auprès de sa hiérarchie et communiquer l’information auprès de ses équipes
- Gestion de la planification des sous-traitants externes
- Garantir l’exactitude qualitative et quantitative des stocks et des mouvements physiques et informatiques des sous-traitants
- Suivre le planning de production des sous-traitants
- Assurer l’exactitude des stocks entre le physique et l’informatique
- Saisir sur le système les déclarations de production des sous-traitants ainsi que les consommations des composants
- Suivi des transports et des flux physiques MP/AC et PF avec les sous-traitants
- Suivi des correspondances administratives et qualité avec les sous-traitants
- Organisation de réunions régulières (2 fois par mois au moins) avec les sous-traitants
- Gestion des inventaires au niveau des stocks sous-traitants
- Assurer l’aspect qualité et HSE de l’activité
- Backup du SC manager pour les réunions TM etS&OP
À propos de vous
Expérience : 3 a 5 ans experience.
Formation : Ingenieurie ou Maitirse en Supply Chain
Langues : Francais et Anglais
Pursue progress. Discover extraordinary.
Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com
You have not viewed any jobs yet.
You have not saved any jobs yet.
Developing
our talent
We believe better is out there – and that extends to how we support people. Our People Strategy prioritizes inclusivity, transparency, and efficiency in talent development. It’s allowed us to chart personalized plans to keep employees and managers on the same page when it comes to training and succession planning. From upskilling to mentorship, we prepare our teams with the resources they need to pursue progress.
Find out more about this location
Experience possibility
-
-
Cambridge Crossing
We're bringing together 2,500 people from across our organization — R&D, Medical, Commercial and Global colleagues all working to realize the power of collaboration.
-
Innovation in Action
Our flexible lab of the future will transform how we conduct research, while our innovation center will be fully integrated with existing R&D locations.
-
Sustainable and Green
Our new facility was built to minimize the environmental impact — helping protect our planet and people. Using resources efficiently, we're providing greener, healthier workspaces.
-
Sanofi’s AI Centre of Excellence in Toronto
The Centre is focused on using leading technologies to develop world-class data and artificial intelligence (AI) products to create value for the health sector.
-
Ama
Ama puts her project management techniques and ServiceNow knowledge to use to help advance Sanofi’s Digital Data operating model. Learn how our team connects data and AI to do what’s never been done before.
-
Sanofi Canada's Philanthropic Efforts
By chasing the miracles of science to improve people’s lives, we surprise ourselves with what we can achieve. Our team is humbled by the impact our efforts make.
-
Emmanuel
Emmanuel, Head of the Sanofi Digital Accelerator, shares how his team builds digital solutions that enable patients to receive new treatments to help improve their lives.
-
Dimitrije
Dimitrije shares insights into the work carried out by the AI Centre of Excellence in Toronto.
-
Ziv
Read Ziv's first-hand account describing the reasons he chose to join Sanofi – and many of the reasons why he now chooses to stay.
-
When you grow, we all grow
We strive to support your whole self with thoughtfully crafted rewards that benefit you physically, financially, mentally and socially. Whatever your role, you'll thrive in our inclusive teams.
-
Build a career with purpose
Bring your passion to your role and impact millions of people around the world. You're in the driver's seat – just set your goals, and we'll provide the training and support that will get you there.
-
Bolder, better futures
Change your life. And the lives of millions around the globe. How? By starting a career where you're supported to grow, while having a tangible impact and learning from the best.
-
Our locations
We're in 60+ countries, all pulling together to define the future of healthcare. Wherever you work, you'll develop your career alongside experts, using technology to chase bigger breakthroughs.
-
Sanofi Stories
At Sanofi every voice matters. Get to know the talented Sanofians shaping our future and pushing us toward our ambitious goals.
-
Sanofi at Cambridge Crossing
Dubbed Sanofi at Cambridge Crossing, our new state-of-the-art facility will create an innovation hub promoting close collaboration and integration among business units. Join us and become part of a team dedicated to chasing the miracles of science that improve people’s lives.
-
Why Sanofi
Get access to the tools, training, and support to reach your goals. By fulfilling your potential, you’ll help us achieve our aim of halving the time from discovery to therapy.
-
Our people & culture
We're the first in Pharma to have a DE&I board. We also have Employee Resource Groups that create spaces for every Sanofian to be heard. Your voice matters – use it to shape our future.
-
Sanofi's Postdoctoral Program
Designed for high-caliber Ph.D. graduates, Sanofi's Postdoctoral Program helps you advance your scientific career in a state-of-the-art environment.
-
Physician Careers at Sanofi
At Sanofi, physicians like you have the opportunity to collaborate on new ideas and challenge established thinking. Learn about Physician careers here.
-
AI Centre of Excellence
The AI Centre of Excellence at Sanofi is a unique data-driven team based in Downtown Toronto. We pride ourselves on being data-obsessed and highly focused on using state-of-the-art technologies to drive global impact.
-
-
Join our
talent community
What could we achieve together? Every Sanofian works on projects that truly make a difference to people’s lives.
Sign up today and discover our latest opportunities as soon as they’re available.